1. TJH132's Avatar
    I picked up the Moto Z Play a week ago and since day one Hangouts has been crashing uncontrollably. I mean, taking me out to the home screen crashing! I've taken all steps except factory reset. Clearing cache seems to help for an hour or two then it becomes unusable again.

    If this can't be fixed, can someone recommend a different SMS app that will use my Google Voice number instead of my Verizon number?
    10-11-2016 06:07 PM
  2. B. Diddy's Avatar
    Others have been mentioning problems with the most recent version. Have you also cleared the Hangouts app data in Settings>Apps? I was having sluggishness, battery drain, and intermittent crashes until I cleared the app cache/data (and also did a system cache partition wipe for good measure) on my Nexus 6P.
    10-12-2016 12:48 AM
  3. TJH132's Avatar
    All of the above! It does stave off crashes for awhile, but it inevitability returns.
    10-12-2016 04:31 AM
  4. B. Diddy's Avatar
    This has unfortunately been common with Hangouts, which is a shame, because I prefer it over Allo at this time.
    10-12-2016 01:29 PM
  5. TJH132's Avatar
    I finally found a thread of people who were having the identical problem with Hangouts. One person suspected users with Android Wear were having the most problems, which was true of me. Finally, a Googler posted a link to the upcoming v13 in hopes the crashes had been taken care of. At least for me, it's been a saving grace!
    B. Diddy likes this.
    10-15-2016 11:20 PM

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