1. piratefan's Avatar
    I used Hangouts as my default SMS app for a while. Now I'd like to go back to Messenger, but try as I might I cannot get the messages to go to Messenger. I have changed the default app countless numbers of times, deactivated Hangouts, cleared memory/cache, and even reset the phone - but all messages still go to Hangouts.

    Anyone experience this before? Anyone know how to stop it?
    12-14-2016 09:55 AM
  2. srkmagnus's Avatar
    I used Hangouts as my default SMS app for a while. Now I'd like to go back to Messenger, but try as I might I cannot get the messages to go to Messenger. I have changed the default app countless numbers of times, deactivated Hangouts, cleared memory/cache, and even reset the phone - but all messages still go to Hangouts.

    Anyone experience this before? Anyone know how to stop it?
    Make sure that the threads are in fact SMS and not a Hangout. If it’s a Hangout, then open the Messenger app and start a new conversation with your contact. Sometimes that’s the problem, and simply switching to a new thread via the Messenger app will fix the problem. Please note that any prior conversations will remain in Hangouts as a Hangout message not transfer into your new thread on Messenger.
    12-14-2016 10:05 AM
  3. piratefan's Avatar
    I have started new threads in Messenger, and when replies come in they go straight to Hangouts. I have deleted the Handouts messages, and the replies go straight to Hangouts.

    NOTE: I should probably state that I am a Project Fi customer.
    12-14-2016 10:09 AM
  4. ManiacJoe's Avatar
    Two things to check:
    - In hangouts, see that it no longer thinks it is the default SMS app.
    - In the phone settings, General(?) tab, check the default SMS app the phone wants to use.
    12-14-2016 05:50 PM
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