HeidiLynn
New member
Most likely what's happening is your phone is putting the WiFi into a power saving mode when the screen turns off. If you want to keep that behavior but still make calls you can go into the GrooVe IP troubleshooting settings and check "Keep Screen Alive"
Alternatively you can change your phones battery/power profile so WiFi never sleeps.
Thank you for getting back to me so quickly. Both of those settings are already set to "Keep Screen Alive" and Wi-Fi Sleep Policy is already set to "Never". I was reading in another thread to disable automatic sync, but made a couple of calls this morning and it doesn't seem to have done the trick either. It's truly frustrating that I cannot get this to work.
Do you or anyone else have any recommendations?
Thanks again!
~Heidi