11-16-2015 12:23 PM
692 ... 56789 ...
tools
  1. Koui's Avatar
    Calls are garbled in both directions on both devices using both carriers. I'm stumped as well since Google Voice works so well with my PCs.
    06-16-2011 11:26 PM
  2. snrb_labs's Avatar
    Calls are garbled in both directions on both devices using both carriers. I'm stumped as well since Google Voice works so well with my PCs.
    Try running a speedtest on the device itself? Can use the speedtest.net app. If you get anything less than 90kbps up or down that could be the issue. Don't really think so since your dsl sounds fast, but can't think of anything else right now.
    06-16-2011 11:28 PM
  3. Koui's Avatar
    Try running a speedtest on the device itself? Can use the speedtest.net app. If you get anything less than 90kbps up or down that could be the issue. Don't really think so since your dsl sounds fast, but can't think of anything else right now.
    LG/Virgin - 968kbps down / 240kbps up
    Transformer/At&t - 2503kbps down / 343kbps up

    Thanks again for your help!
    06-17-2011 12:36 AM
  4. snrb_labs's Avatar
    LG/Virgin - 968kbps down / 240kbps up
    Transformer/At&t - 2503kbps down / 343kbps up

    Thanks again for your help!
    Hi,

    Any task killers or memory managers? Also, check your battery profile to make sure data/wifi isn't going into a power saving state when your screen turns off.
    Koui likes this.
    06-17-2011 06:50 AM
  5. Xopher's Avatar
    I finally decided to try it and I'm rather pleased. Over wifi (Samsung Mesmerize), I notice a slight lag, but I kind of expect that with VOIP. No complaints at all about that. It does seem to be a little hit-or-miss on answering calls. The first few tests went through just fine. I'm really pleased with how everything sounds. After a couple of test calls, I tried to call again. GvIP rang, but when I clicked the Answer button, it kept ringing on the other end. I ended up turning off Accept Calls on Answer and it seems to work better.

    One suggestion I would make is having some sort of status identification on the GrooveIP dialer. I like to keep my notification bar clean, but have the red/green dot displayed for now. If I turn off the notification, there isn't anything in the dialer to let me know if it is connected or not. Maybe changing the color of the call button (green = connected, grey = not connected)? A quick look at the dialer would let me know if I can place a call or not.
    06-17-2011 07:49 AM
  6. neoxaero's Avatar
    I'm trying to get this to work on my HTC Thunderbolt. Every time I try to make a call it says "please try again" and hangs up.

    I'm currently connected via Wifi at my work. I've also tried using 3g as well with the same result.

    I'm logged in to my google voice account
    I have google voice Making Calls: Only use google voice for international calls
    I've tried changing this to all calls with the same result.

    GVIP is logged in with the same account as my google voice

    Any assistance in troubleshooting this issue would be great!
    Thanks
    06-17-2011 09:22 AM
  7. snooper_ny's Avatar
    Hello,

    When I receive calls I still get charged on my regular minutes. I am able to make phone calls without being charged.

    Do I need to set something up so that I can also receive calls without using my minutes?
    Do I need to only have people call me to the GV number?

    Thank you for any help

    Nef
    06-17-2011 03:03 PM
  8. Koui's Avatar
    Hi,

    Any task killers or memory managers? Also, check your battery profile to make sure data/wifi isn't going into a power saving state when your screen turns off.
    I set the time out on the LG screen to 30 minutes and it improved the call quality somewhat. My Transformer screen is set to never turn off already so there's no change there. Oh well, at least my LG is now useful for calls.

    Your input is greatly appreciated and your app is something I'm going to recommended to my fellow tech geeks.
    06-17-2011 03:21 PM
  9. snrb_labs's Avatar
    I finally decided to try it and I'm rather pleased. Over wifi (Samsung Mesmerize), I notice a slight lag, but I kind of expect that with VOIP. No complaints at all about that. It does seem to be a little hit-or-miss on answering calls. The first few tests went through just fine. I'm really pleased with how everything sounds. After a couple of test calls, I tried to call again. GvIP rang, but when I clicked the Answer button, it kept ringing on the other end. I ended up turning off Accept Calls on Answer and it seems to work better.

    One suggestion I would make is having some sort of status identification on the GrooveIP dialer. I like to keep my notification bar clean, but have the red/green dot displayed for now. If I turn off the notification, there isn't anything in the dialer to let me know if it is connected or not. Maybe changing the color of the call button (green = connected, grey = not connected)? A quick look at the dialer would let me know if I can place a call or not.
    Pretty good suggestion. Will see if we can change the call button color.
    06-17-2011 05:13 PM
  10. snrb_labs's Avatar
    Hello,

    When I receive calls I still get charged on my regular minutes. I am able to make phone calls without being charged.

    Do I need to set something up so that I can also receive calls without using my minutes?
    Do I need to only have people call me to the GV number?

    Thank you for any help

    Nef
    You need to have people call your GV number. AND you need to go into your google voice account and forward calls to google chat NOT your mobile number.
    06-17-2011 05:14 PM
  11. snrb_labs's Avatar
    I'm trying to get this to work on my HTC Thunderbolt. Every time I try to make a call it says "please try again" and hangs up.

    I'm currently connected via Wifi at my work. I've also tried using 3g as well with the same result.

    I'm logged in to my google voice account
    I have google voice Making Calls: Only use google voice for international calls
    I've tried changing this to all calls with the same result.

    GVIP is logged in with the same account as my google voice

    Any assistance in troubleshooting this issue would be great!
    Thanks
    There's a section in the help that covers that. Basically you need to log into gmail on your pc using a web broswer. Under Chat there should be a "Call phone" button. Install the plugin and make a call with that and that will allow you to make calls from the app.
    06-17-2011 05:15 PM
  12. thrashertm's Avatar
    I love the app, but am experiencing significantly worse battery life since I installed it. I am using a Droid Pro with the extended battery, and where my phone would easily last all day on a charge, now it will only make it half a day. I'm using Groove IP with the default settings, but I leave WiFi and Bluetooth on at all times. Battery mode is Nighttime saver, and battery analysis shows 13% being used by Android OS. I may have to disable the app to compare the battery draw.

    Any ideas on how to reduce battery usage?
    davetsu likes this.
    06-20-2011 08:37 AM
  13. snrb_labs's Avatar
    I love the app, but am experiencing significantly worse battery life since I installed it. I am using a Droid Pro with the extended battery, and where my phone would easily last all day on a charge, now it will only make it half a day. I'm using Groove IP with the default settings, but I leave WiFi and Bluetooth on at all times. Battery mode is Nighttime saver, and battery analysis shows 13% being used by Android OS. I may have to disable the app to compare the battery draw.

    Any ideas on how to reduce battery usage?
    GrooVe IP should show up as a separate entry on the battery list. It shouldn't be clumped in with Android OS. What percentage are you seeing for GrooVe IP? The only times the app should use CPU is when you sign in, when it automatically re-signs in after a network change, or during phone calls.
    06-20-2011 10:30 AM
  14. thrashertm's Avatar
    GrooVe IP should show up as a separate entry on the battery list. It shouldn't be clumped in with Android OS. What percentage are you seeing for GrooVe IP? The only times the app should use CPU is when you sign in, when it automatically re-signs in after a network change, or during phone calls.
    Thanks - Groove IP isn't even showing up on the list of apps. Perhaps it's not the cause of my battery issues after all.
    06-20-2011 12:57 PM
  15. aweber1nj's Avatar
    I went through all 17 pages of this thread, but don't think I saw this answered. If it was, mea culpa.

    I just installed this app, and it looks really great. Is there a feature where I can designate specific contacts or specific numbers to always use Groove IP (or always use default dialing/cell minutes)? I see the option to "Always Ask" (and always use Groove IP). But really, I'd want to always use it for specific contacts, or always for International Calls, etc. Something a bit more granular.

    Oh, and the display does seem to go dark with the proximity sensor, but if I pull the phone back away from my face, I expect to see the dialer (or the Groove dialer) screen to easily hang-up the call. On my D2G, it went to the home-screen (I think...I have to try again...it wasn't the dialer screen and got momentarily confused as to how to hang-up a call!)

    Thanks in advance,
    AJ
    06-21-2011 01:15 PM
  16. snrb_labs's Avatar
    I went through all 17 pages of this thread, but don't think I saw this answered. If it was, mea culpa.

    I just installed this app, and it looks really great. Is there a feature where I can designate specific contacts or specific numbers to always use Groove IP (or always use default dialing/cell minutes)? I see the option to "Always Ask" (and always use Groove IP). But really, I'd want to always use it for specific contacts, or always for International Calls, etc. Something a bit more granular.

    Oh, and the display does seem to go dark with the proximity sensor, but if I pull the phone back away from my face, I expect to see the dialer (or the Groove dialer) screen to easily hang-up the call. On my D2G, it went to the home-screen (I think...I have to try again...it wasn't the dialer screen and got momentarily confused as to how to hang-up a call!)

    Thanks in advance,
    AJ
    Haven't implemented a feature like that yet. It should be doable though. I believe someone else asked for it, so it's on our list of things to do.
    06-21-2011 01:26 PM
  17. aweber1nj's Avatar
    Haven't implemented a feature like that yet. It should be doable though. I believe someone else asked for it, so it's on our list of things to do.
    Great!

    I have to tell you, one of the reasons I went ahead with the purchase is your activity and responsiveness here in the AC forums. Fantastic stuff.

    Any ideas on the D2G not returning to the dialer screen when the proximity sensor detects that I have moved the phone away from my head?
    06-21-2011 01:43 PM
  18. sanibel's Avatar
    The strangest things is happening to me after I call (for the record, I went into your google voice account and forward calls to google chat). I receive voice mails from a phone number I don't recognize. The person who leaves these message is angry because I keep calling his number and never leave messages. Yet, the person I intend calling never receive my call... What gives?
    06-21-2011 03:18 PM
  19. snrb_labs's Avatar
    The strangest things is happening to me after I call (for the record, I went into your google voice account and forward calls to google chat). I receive voice mails from a phone number I don't recognize. The person who leaves these message is angry because I keep calling his number and never leave messages. Yet, the person I intend calling never receive my call... What gives?
    That's a new one. Not really sure what could cause that. What does your call log on google.com/voice show? And the call log on your phone?
    06-21-2011 04:55 PM
  20. Zhenya13's Avatar
    Hi,

    Amazon has a sale on your app today for $1.99 is that driven by Amazon or you guys?
    Will you be lowering the price on the android market as well?

    Thanks!

    P.S. I hear amazon appstore does not update apps as often as android marketplace.
    06-21-2011 05:25 PM
  21. snrb_labs's Avatar
    Hi,

    Amazon has a sale on your app today for $1.99 is that driven by Amazon or you guys?
    Will you be lowering the price on the android market as well?

    Thanks!

    P.S. I hear amazon appstore does not update apps as often as android marketplace.
    It's driven by Amazon. I'm not sure when they discounted the app or how long it will be discounted for.
    06-21-2011 05:26 PM
  22. EwanG's Avatar
    The only times the app should use CPU is when you sign in, when it automatically re-signs in after a network change, or during phone calls.
    Speaking of which, I have a WiMax connection that I use for my WiFi router, which means that a couple times a day I end up dropping the network for a minute or two. Sometimes GrooVeIP does re-sign in, but most of the time I have to have the app exit completely, and then restart it. I originally thought it might be an issue with my Xoom with 3.1, but I now have it on my LG Optimus V with 2.2, and am seeing the same issue.

    Any ideas?
    06-21-2011 07:15 PM
  23. snrb_labs's Avatar
    Speaking of which, I have a WiMax connection that I use for my WiFi router, which means that a couple times a day I end up dropping the network for a minute or two. Sometimes GrooVeIP does re-sign in, but most of the time I have to have the app exit completely, and then restart it. I originally thought it might be an issue with my Xoom with 3.1, but I now have it on my LG Optimus V with 2.2, and am seeing the same issue.

    Any ideas?
    We're looking at that issue. Fix will be in the next update.
    06-21-2011 07:19 PM
  24. aweber1nj's Avatar
    BTW: I saw a bunch of comments in the last 17 pages about bluetooth support. FWIW: My D2G (still) works with my Mercedes hands free setup, but as predicted, dialing out won't work without tapping the choice of "Groove IP" or "Network Call" on the phone itself.

    Obviously, if you don't have it asking you to choose, it might just work flawlessly. I didn't try changing the setting to default to Always Groove. Maybe tomorrow.

    I think the previous recommendation of something like defaulting specific contacts to one or the other, or defaulting specific area-codes (and country codes) to one or the other would fix all that.
    06-21-2011 07:42 PM
  25. snrb_labs's Avatar
    BTW: I saw a bunch of comments in the last 17 pages about bluetooth support. FWIW: My D2G (still) works with my Mercedes hands free setup, but as predicted, dialing out won't work without tapping the choice of "Groove IP" or "Network Call" on the phone itself.

    Obviously, if you don't have it asking you to choose, it might just work flawlessly. I didn't try changing the setting to default to Always Groove. Maybe tomorrow.

    I think the previous recommendation of something like defaulting specific contacts to one or the other, or defaulting specific area-codes (and country codes) to one or the other would fix all that.
    The app does have BT support. Just seems like the Android API we use doesn't work on every device. Still trying to figure out why. It's what makes android so much fun, something can work really well on one phone but not work at all on another.
    06-21-2011 07:51 PM
692 ... 56789 ...

Tags for this Thread

LINK TO POST COPIED TO CLIPBOARD