I'm using a OnePlus 3T. There was an issue with WA where only the contact number was being shown instead of the name. So, following the WA FAQ, I removed (deleted) the account in order to try and solve the issue. BUT before that, I took a complete backup to my Gmail account over a strong and constant WiFi connection which was 'successful'. And then, I uninstalled the app. Upon reinstalling, at the restore screen, my Gmail account was greyed out with 'No backups found' written. Fearing the worst, I contact the support team 3-4 days ago with the relevant screenshots but haven't received 'any response' so far. Is there any chance of recovering the chat history? I am unable to find the 'msgstore.db.crypt' file in the datebase folder everyone claims to be the source. Any help will be appreciated.
Last edited: