1. Hutch443's Avatar
    I have searched this forum but I didn't see any answers to my issue.

    I am using a Samsung Galaxy S5 connected to a Kenwood DDX9903S head unit in my car. When connected, I am able to use and access Google Maps, Pandora, etc. I am also able to receive calls.

    The issue I am having is that when I try to make a phone call using Google Voice via the microphone icon on the stereo, I say, for example, "Call Mike." Google Voice replies with the following:

    "Sure, but when it's safe, you'll need to disconnect your phone from the car and tap the notification, then you can let Google access the contacts on your device."

    I have went through my app settings to make sure my contacts are accessible but I am not exactly sure what it is talking about. Anyone have any ideas that may help remedy this problem?

    Thanks

    Hutch
    09-23-2016 02:41 PM
  2. Pedrore's Avatar
    Have a look at the app permissions for both the Android Auto and Google apps and make sure access to contacts is on.
    09-23-2016 03:08 PM
  3. Hutch443's Avatar
    Thank for the quick reply Pedrore.

    I have checked the permissions for both Android Auto and Google Apps and the contacts permission for both are on. Any other suggestions?

    On a side note, I updated my phone OS last week so I am running the latest version. Also, the stereo firmware is also the most recent version.

    Hutch
    09-23-2016 03:21 PM
  4. Hutch443's Avatar
    For anyone having this issue, I worked around it by changing my Samsung Galaxy S5 user interface launcher from the default TouchWizard to Google Now. After downloading the Google Now app from Google PlayStore, change the launcher by the following steps:

    1. Go into Settings
    2. Tap on 'Default applications' ...
    3. Tap on the 'Home' button. ...
    4. Change to the Google Now launcher.

    Your phone will look a little different and you will have to set up your apps and widgets to your liking.

    Hutch
    09-23-2016 10:43 PM
  5. Garry Masters1's Avatar
    1) Google Now vs Samsung Touchwiz on my Note 5 made no difference-
    2) turning on Notifications made no difference
    3) verifying that Android Auto and and other apps could access contacts made no difference.
    4) uninstall and re-install made no difference

    It was apparently all because my gMail account had some block, when I exited the app and simply tried a voice command dial of a contacts I got a screen telling me this and I had to click 'Im IN' ..... yippi it now works (good thing because the chevy my link app phone and text apps are not great, and android auto was only working with like 2 contacts- hopefully this opens up access for both and life will be good!
    02-09-2017 04:20 PM
  6. DMac3429's Avatar
    I have searched this forum but I didn't see any answers to my issue.

    I am using a Samsung Galaxy S5 connected to a Kenwood DDX9903S head unit in my car. When connected, I am able to use and access Google Maps, Pandora, etc. I am also able to receive calls.

    The issue I am having is that when I try to make a phone call using Google Voice via the microphone icon on the stereo, I say, for example, "Call Mike." Google Voice replies with the following:

    "Sure, but when it's safe, you'll need to disconnect your phone from the car and tap the notification, then you can let Google access the contacts on your device."

    I have went through my app settings to make sure my contacts are accessible but I am not exactly sure what it is talking about. Anyone have any ideas that may help remedy this problem?

    Thanks

    Hutch
    Believe it or not, the problem is your Google voice activation.
    On your phone, not connected to anything say OK Google... send a message. Follow the screen prompts so that Google cam access your contacts.
    I did this and it worked like a charm.
    02-22-2017 12:22 AM
  7. Wendy Lazaro's Avatar
    Believe it or not, the problem is your Google voice activation.
    On your phone, not connected to anything say OK Google... send a message. Follow the screen prompts so that Google cam access your contacts.
    I did this and it worked like a charm.
    Hi- I struggled with this. Easy fix. Exit Android Auto, go into your phone settings, select notifications, unselect Android Auto. Plug back into car usb port and Android Auto works!
    05-17-2017 11:33 AM
  8. lukas.chow's Avatar
    Believe it or not, the problem is your Google voice activation.
    On your phone, not connected to anything say OK Google... send a message. Follow the screen prompts so that Google cam access your contacts.
    I did this and it worked like a charm.
    Thanks a lot. This one fixed my problem..
    08-06-2017 05:03 AM

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