1. AC Question's Avatar
    It shows up in the store on my desktop and says incompatible with my device. My wallet app on my phone has not yet updated. When will I get it?
    09-18-2015 08:07 AM
  2. cdawg4501's Avatar
    I have a AT&T Note 3 and I'm still waiting to. My son's Sprint Galaxy Mega downloaded and works with no problems

    Posted via the Android Central App
    09-19-2015 03:05 PM
  3. mrmoe110's Avatar
    The NFC chip Samsung used in the Note 3 isn't compatible with the mobile payments system that Pay uses.

    Posted via the Android Central App
    RastahMastah likes this.
    09-19-2015 03:22 PM
  4. mweist01's Avatar
    Per Google... Galaxy Note 3 not supported

    Posted via the Android Central App
    09-19-2015 04:37 PM
  5. yankeesusa's Avatar
    The nfc chip being used in the note 3 will never work with any tap and pay. It was Samsung's fault.

    Posted via the Android Central App
    09-20-2015 12:06 AM
  6. Norbu Fnu's Avatar
    i just found out that T-mobile & AT&T Note 3 Doesn't support Android Pay or Google Wallet due to Lack of HCE( Host card emulation).. probably samsung is being smart they wanted to create their own tap & pay app & they did samsung pay so in order to use that you have to buy new gs6 or note 5 its their dirty business.. i give up on samsung phones now. looking forward to buy iphone again..
    09-20-2015 12:35 AM
  7. Paul Lowell's Avatar
    i just found out that T-mobile & AT&T Note 3 Doesn't support Android Pay or Google Wallet due to Lack of HCE( Host card emulation).. probably samsung is being smart they wanted to create their own tap & pay app & they did samsung pay so in order to use that you have to buy new gs6 or note 5 its their dirty business.. i give up on samsung phones now. looking forward to buy iphone again..
    09-20-2015 10:36 AM
  8. Paul Lowell's Avatar
    It's ridiculous that soft card could wright code around the nfc capability of samsung note 3 but google's android pay won't. Google lists the "broadcam nfc chip "as defective but it is not. I used soft card until google bought it, then dismantled it, stupid, really stupid.
    09-20-2015 10:45 AM
  9. hallux's Avatar
    I suggest you read up on Host Card Emulation, the technology that backs Android Pay and helps to make it secure. The old Softcard app likely didn't require this but in order to get banks on board with Android Pay Google probably had to require use of HCE. This renders older devices that don't support HCE useless for mobile payments.
    09-20-2015 04:40 PM
  10. Dooki's Avatar
    I think everyone has given up on the gn3 for tap & pay. It's 2 generations old and nothing yet. Unless you have a sprint.

    Posted via the Android Central App
    09-21-2015 11:56 PM
  11. Brian Murphy5's Avatar
    This is the e-mail I received from Google:

    Thanks for reaching out to Google Payments and asking about the availability of Android Pay app on your NFC-enabled phone. Sadly, Android Pay is not available with the Samsung Galaxy Note 3. I too have a Note 3 with T-Mobile. I was really excited to see if I would be able to finally try the tap and pay feature. However, I recently discovered that T-Mobile doesn't support HCE which is Host Card Emulation, so even with our devices having some NFC capabilities. In addition, the NFC chip in the Note 3 doesn't support the tap and pay. The NFC chip in the Note 3 is for communication from device to device features. I hope this answers your questions but if not feel free to reply and I would more than happy to answer more questions you may have.

    If you have any more questions, please reply to this email or let my team call you. We're happy to help!

    Thanks,

    Sandra
    The Google Support Team
    09-27-2015 09:10 AM
  12. Polar Bear King's Avatar
    I just spoke to Verizon. They stated it's a hardware issue but they are mailing me a free new updated sim card/with the new nfc requirements for tap and pay. The sim card is a combo sim/nfc and the note 3 released from Samsung does not have the new sim/nfc required chip. The tech support said once I install and active my new sim, google wallet (now android pay) should recognize it and tap and pay should function now as long as I'm on lollipop. So the hardware problem is the simcard. So call them up and ask for the new sim/nfc chip to be mailed. Is free of charge.
    09-30-2015 11:53 AM
  13. Norbu Fnu's Avatar
    From my knowledge nfc chip is wrapped with battery not on Sim card or phone itself, but not sure HCE is related to Sim card but also doubt theres Isis written on old Sim card that's why tap & pay worked on softcard(iSis) guessing if there is new Sim card especially for android pay then don't loose hope on android pay, it's confusing and tricky head to tmobile store and ask free new sim card?

    Posted via the Android Central App
    09-30-2015 05:08 PM
  14. JoeMommaAndroid's Avatar
    Polar Bear King, Interesting solution. Please let us know if it works? The SMS/nfc card upgrade.
    10-02-2015 09:40 AM
  15. Kimberly Choi's Avatar
    I think Samsung kinda make you upgrade your phone more often in order to catch with the technology.
    10-18-2015 08:14 PM
  16. Kimberly Choi's Avatar
    the Samsung Note 3 nfc chip only works able with the Samsung Note 3 lol
    10-18-2015 08:15 PM
  17. mrmoe110's Avatar
    Polar Bear King, Interesting solution. Please let us know if it works? The SMS/nfc card upgrade.
    It's not gonna work.

    Posted via the Android Central App
    10-18-2015 09:12 PM
  18. UncleKeg's Avatar
    I just installed Android Pay on my Sprint Note 3. It installed fine and let me ad my Amex. It is acting like it will work..... so.... That's as far as I got. NOw to test somewhere.
    11-17-2015 03:05 PM
  19. Richard Friel's Avatar
    what hardware version is your note 3?

    mine is N900V.07 on verizon and android pay doesnt work even though i have the nfc se sim card installed and have android 5.0 (lollipop) OS.
    11-23-2015 02:45 PM
  20. Richard Friel's Avatar
    i did this with the sim/nfc card installed with lollipop 5.0 and android pay still doesnt work, the error message says, "Android pay not available", ugh
    11-23-2015 02:47 PM
  21. DroidFromVA's Avatar
    I've read (unconfirmed) statements on other forums that swapping out the original Note 3 battery - which contains all the NFC hardware - with a newer Note 3 third-party battery that has current NFC hardware will enable Android Pay. Supposedly, the Anker Note 3 battery will do this as will a few others that advertise "Full NFC capability" or "Full NFC compatibility", but I have not confirmed it with my personal Note 3 phone.
    12-15-2015 08:28 PM
  22. Michelle Diaz Rosado's Avatar
    I just spoke to Verizon. They stated it's a hardware issue but they are mailing me a free new updated sim card/with the new nfc requirements for tap and pay. The sim card is a combo sim/nfc and the note 3 released from Samsung does not have the new sim/nfc required chip. The tech support said once I install and active my new sim, google wallet (now android pay) should recognize it and tap and pay should function now as long as I'm on lollipop. So the hardware problem is the simcard. So call them up and ask for the new sim/nfc chip to be mailed. Is free of charge.
    Very informative. Will try. Thanks :-)
    03-03-2016 12:50 PM
  23. TarDroidDev's Avatar
    i didnt get Android Pay on my Note 3 at all,and i'm completely happy.
    03-07-2016 10:01 AM
  24. Miles Lenehan's Avatar
    I've just been told by a Google - lite that it's knox that's making my android pay not work. but tho the app is on my phone it's not actually running ( I don't think ) so I've disabled and force stopped it ( as it can't be uninstalled ) I really hope it's that simple. will try next time.
    09-17-2016 08:50 AM

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