1. schwars1's Avatar
    I've tried four different stores and tried using the barcode in the notification as well as from the app directly. None of them ever scan. Is it perhaps my screen? I'm on a Moto X Pure Edition.
    11-17-2015 11:48 AM
  2. B. Diddy's Avatar
    Does the code seem to be in focus when you try to scan? Can you add the membership number manually?
    11-17-2015 01:05 PM
  3. schwars1's Avatar
    Does the code seem to be in focus when you try to scan? Can you add the membership number manually?
    Perhaps I wasn't clear. All the loyalty cards are loaded up in Android Pay. I just can't use them at the checkout at any store. No combination of rotating the phone over the scanner or increasing the brightness on the phone makes a difference.
    11-17-2015 01:09 PM
  4. Laura Knotek's Avatar
    Are you using a screen protector? Perhaps the screen protector is the culprit.
    B. Diddy likes this.
    11-17-2015 01:25 PM
  5. B. Diddy's Avatar
    Oh, I see. Laura Knotek's suggestion is good. Also, is the screen brightness turned up? And make sure there isn't any glare off the screen from store lights--that might make it harder for the store's scanner to read the barcode.
    11-17-2015 01:33 PM
  6. schwars1's Avatar
    No screen protector and I've tried it with high brightness. I'm really starting to think its this phones glossy glass screen. The laser just bounces off it.
    11-17-2015 02:25 PM
  7. Laura Knotek's Avatar
    That's strange. I have mine only at 75% brightness, and I've never had that problem. I just had my Walgreens card scanned last night.
    11-17-2015 02:33 PM
  8. schwars1's Avatar
    Are you having an employee use a gun to scan your phone? I keep trying to use the self check out and scanning my phone by pointing it down on the scanner like you would any other item you're buying.
    11-17-2015 02:37 PM
  9. Laura Knotek's Avatar
    Are you having an employee use a gun to scan your phone? I keep trying to use the self check out and scanning my phone by pointing it down on the scanner like you would any other item you're buying.
    I haven't tried it at any self checkouts. The employees aim the gun at it.

    I just used it about an hour ago at Giant Eagle grocery store, and it worked.
    11-17-2015 04:10 PM

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