1. ziggster's Avatar
    More and more gas pumps have tap to pay as an option. I have tried using this multiple times using Google Pay and Samsung Pay with no luck. Each time I am prompted for my zip code and I enter the billing zip. Apparently this is not valid when using Google pay (or Samsung pay).

    Does anyone have any experience with this??

    Thanks in advance.
    06-16-2019 05:56 PM
  2. mustang7757's Avatar
    More and more gas pumps have tap to pay as an option. I have tried using this multiple times using Google Pay and Samsung Pay with no luck. Each time I am prompted for my zip code and I enter the billing zip. Apparently this is not valid when using Google pay (or Samsung pay).

    Does anyone have any experience with this??

    Thanks in advance.
    Haven't used either at the pump but when using the c.c it does ask for billing zip
    06-16-2019 06:08 PM
  3. ziggster's Avatar
    Haven't used either at the pump but when using the c.c it does ask for billing zip
    True, but with skimmers becoming so prevalent I thought that paying with the phone would be a good safe alternative.

    The problem is that the billing zip code for the cc is not the same as the billing zip for GP or SP.
    06-16-2019 06:17 PM
  4. mustang7757's Avatar
    True, but with skimmers becoming so prevalent I thought that paying with the phone would be a good safe alternative.

    The problem is that the billing zip code for the cc is not the same as the billing zip for GP or SP.
    Gotcha , but I think at least Samsung pay would be very safe since it generates a code instead of your card number
    06-16-2019 06:21 PM
  5. ziggster's Avatar
    Gotcha , but I think at least Samsung pay would be very safe since it generates a code instead of your card number
    True, but if I use Samsung Pay at the pump, I still get prompted for the zip code. The billing zip code does not work and the sale gets rejected.

    To be clear, this happens with both Google and Samsung pay.
    06-16-2019 06:29 PM
  6. mustang7757's Avatar
    True, but if I use Samsung Pay at the pump, I still get prompted for the zip code. The billing zip code does not work and the sale gets rejected.

    To be clear, this happens with both Google and Samsung pay.
    Interesting, I will ask some team members see if they run into this issue.
    06-16-2019 06:31 PM
  7. Laura Knotek's Avatar
    Does this happen at all gas stations or only at specific companies (Shell, Sunoco, etc.)?
    mustang7757 likes this.
    06-16-2019 07:00 PM
  8. Almeuit's Avatar
    No issues w/ Apple Pay at these pumps for me so I wonder if they have to have specific support for Google Pay / Samsung Pay to have it work.
    mustang7757 likes this.
    06-16-2019 07:11 PM
  9. Mike Dee's Avatar
    True, but with skimmers becoming so prevalent I thought that paying with the phone would be a good safe alternative.

    The problem is that the billing zip code for the cc is not the same as the billing zip for GP or SP.
    I'm confused....which zip code do you think it's looking for?
    06-16-2019 10:40 PM
  10. ziggster's Avatar
    I'm confused....which zip code do you think it's looking for?
    The pumps (mostly Shell) ask for "Billing zip code", just as if I had inserted a credit card. My Samsung/Google Pay are both tied to my credit card, so I assume that they are looking for the cc billing zip code. When I enter the CC billing zip code, it errors out.

    My guess is that when Google tokenizes my CC, it also creates a new zip code which I'm not privy to.

    Anyway, I guess it's a first-world problem that I'll have to live with. Cash (or credit card) will always be king.
    06-17-2019 07:07 AM
  11. Mike Dee's Avatar
    The pumps (mostly Shell) ask for "Billing zip code", just as if I had inserted a credit card. My Samsung/Google Pay are both tied to my credit card, so I assume that they are looking for the cc billing zip code. When I enter the CC billing zip code, it errors out.

    My guess is that when Google tokenizes my CC, it also creates a new zip code which I'm not privy to.

    Anyway, I guess it's a first-world problem that I'll have to live with. Cash (or credit card) will always be king.
    I've never heard of them creating a special zip code but something is obviously causing an issue
    06-17-2019 08:12 AM
  12. N4Newbie's Avatar
    I just did a chat session with Google Pay support and it was totally unhelpful.

    "Lucy" insisted that the pump should not be asking for a zip code and "I" should contact the pump manufacturer.

    My suggestion: the next opportunity, try using "00000" as a zip code.
    06-18-2019 05:37 AM
  13. Mike Dee's Avatar
    I just did a chat session with Google Pay support and it was totally unhelpful.

    "Lucy" insisted that the pump should not be asking for a zip code and "I" should contact the pump manufacturer.

    My suggestion: the next opportunity, try using "00000" as a zip code.
    Some pumps ask for Zip codes with a credit card or pin codes for a debit card so she's wrong. I doubt entering zeros will work....lol
    06-18-2019 05:47 AM
  14. N4Newbie's Avatar
    I doubt entering zeros will work....lol
    She implied that Google Pay is not creating a zip code at all. If that's the case, then zeroes *might* work.

    Only one way to find out.
    06-18-2019 05:49 AM
  15. Mike Dee's Avatar
    She implied that Google Pay is not creating a zip code at all. If that's the case, then zeroes *might* work.

    Only one way to find out.

    Good luck but I doubt the rep is correct because the credit card machines at gas stations and other automated points of purchase require the credit card ZIP code for security reasons. Once you make a purchase, or in your case a authorization your ZIP code and the transaction information are processed at the same time through the processing center for the card. If the ZIP code does not match with the credit card ZIP code in the processing system the transaction is not authorized.
    06-18-2019 06:53 AM
  16. davidnc's Avatar
    Some pumps ask for Zip codes with a credit card or pin codes for a debit card so she's wrong. I doubt entering zeros will work....lol
    Yes it would be the zipcode of the credit card thats linked with GP or SP
    06-18-2019 07:04 AM
  17. davidnc's Avatar
    More and more gas pumps have tap to pay as an option. I have tried using this multiple times using Google Pay and Samsung Pay with no luck. Each time I am prompted for my zip code and I enter the billing zip. Apparently this is not valid when using Google pay (or Samsung pay).

    Does anyone have any experience with this??

    Thanks in advance.
    I'm guessing maybe they( that station) don't have it setup to use tho GP or SP as well.

    I will bet if you were just using your card and not phone it would work since it is reading the actual credit card number.

    I know GP mask the number when using Google Pay, and sounds like SP does to.

    That would be why it isn't working when trying to use trying to use GP or SP , Since they both masks the real credit card number but both actually know the real credit card number.

    The gas pump doesn't it sounds like to me It thinks the mask number is the real number.
    06-18-2019 08:03 AM
  18. ziggster's Avatar
    I'm guessing maybe they( that station) don't have it setup to use tho GP or SP as well.

    I will bet if you were just using your card and not phone it would work since it is reading the actual credit card number.

    I know GP mask the number when using Google Pay, and sounds like SP does to.

    That would be why it isn't working when trying to use trying to use GP or SP , Since they both masks the real credit card number but both actually know the real credit card number.

    The gas pump doesn't it sounds like to me It thinks the mask number is the real number.
    This happens at any pump that I have attempted to use NFC payments on and yes, I resort to using my CC which works fine.

    Most gas pumps ask for a zip code as a security measure, which doesn't seem to bode well for tokenized credit card numbers used with NFC payment methods. On the other hand, using NFC payments should not require billing zip to begin with.
    06-18-2019 08:19 AM
  19. N4Newbie's Avatar
    This happens at any pump that I have attempted to use NFC payments on and yes, I resort to using my CC which works fine.

    Most gas pumps ask for a zip code as a security measure, which doesn't seem to bode well for tokenized credit card numbers used with NFC payment methods. On the other hand, using NFC payments should not require billing zip to begin with.
    And that is basically what the Google Pay support rep meant when I chatted with her earlier today and she said I need to talk to the "pump manufacturer" because it should not be asking for the zip code.
    06-18-2019 09:16 AM
  20. mustang7757's Avatar
    This happens at any pump that I have attempted to use NFC payments on and yes, I resort to using my CC which works fine.

    Most gas pumps ask for a zip code as a security measure, which doesn't seem to bode well for tokenized credit card numbers used with NFC payment methods. On the other hand, using NFC payments should not require billing zip to begin with.
    I agree shouldn't be asking for billing zip code because you already provided that information when setting up the card.
    06-18-2019 09:48 AM
  21. davidnc's Avatar
    I have never used GP , SP or my Credit Card at a gas pump.
    I used a company credit card at pump alot , had to enter zip

    Yeah,sounded weird wanting a zip using GP/SP
    06-18-2019 10:41 AM

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