1. Android Central Question's Avatar
    Ever since the newest update, it is very difficult to hear the other person when on a call. The other person can hear me clearly but they sound like they're very far away. I have made sure the volume is all the way up but it doesn't make a difference. I was wondering if this is a defect from the update, and if it is, will a new update be available soon to fix this issue.
    04-19-2019 11:53 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! It's important to know which device you have -- something like this is not a general Pie issue, but instead is more likely to be a device-specific issue with its specific Pie update.

    Can you hear the other person fine in speakerphone, or using a wired or Bluetooth headset?
    04-19-2019 02:31 PM
  3. JiffyPBPop64's Avatar
    Welcome to Android Central! It's important to know which device you have -- something like this is not a general Pie issue, but instead is more likely to be a device-specific issue with its specific Pie update.

    Can you hear the other person fine in speakerphone, or using a wired or Bluetooth headset?
    I have a Samsung Galaxy Note 8. I can hear them fine in speakerphone and a headset. It's only when I actually have the phone up to my ear that it's very quiet.
    04-19-2019 08:50 PM
  4. B. Diddy's Avatar
    See if wiping the cache partition helps: https://support.t-mobile.com/docs/DOC-36229. Also, make sure the earpiece speaker opening isn't clogged by any debris, like lint.
    04-19-2019 09:48 PM
  5. JiffyPBPop64's Avatar
    See if wiping the cache partition helps: https://support.t-mobile.com/docs/DOC-36229. Also, make sure the earpiece speaker opening isn't clogged by any debris, like lint.
    I cleaned the cache partition but still it doesn't sound any better. I don't see any lint or debris in the earpiece speaker. I even took off my case to see if that had something to do with it but still no change.
    04-19-2019 11:05 PM
  6. B. Diddy's Avatar
    Does it also happen in Safe Mode? If it doesn't, that would suggest that some 3rd party app is causing the problem (which can happen sometimes after a system update if the update introduced some kind of incompatibility with the app that hasn't been addressed by the developer yet). https://support.t-mobile.com/docs/DOC-36242
    04-20-2019 11:15 AM
  7. JiffyPBPop64's Avatar
    Does it also happen in Safe Mode? If it doesn't, that would suggest that some 3rd party app is causing the problem (which can happen sometimes after a system update if the update introduced some kind of incompatibility with the app that hasn't been addressed by the developer yet). https://support.t-mobile.com/docs/DOC-36242
    Yes, it still happens in safe mode. It also is very quiet when I make a call on Facebook messenger, so maybe something is wrong with the earpiece speaker
    04-20-2019 11:53 PM
  8. B. Diddy's Avatar
    Hmm. A factory reset might be the next step. If that doesn't work, then either reinstalling the firmware (using Smart Switch or Odin: http://forums.androidcentral.com/amb...interface.html) or taking it to a repair shop would be the next step. Is the phone still under warranty?
    04-21-2019 03:12 AM
  9. this_is_nascar's Avatar
    It's a well published fact that many many many people are having volume issues on various phone types after the pie update.

    All this dicking around will not and has not fix anyone's issue.

    It's a software bug.
    It's a software bug.
    It's a software bug.
    04-21-2019 07:08 AM
  10. B. Diddy's Avatar
    Ugh. Is it primarily Samsung, or other manufacturers as well? I haven't seen this commonly mentioned for Pixel phones, for example.
    04-21-2019 01:10 PM
  11. this_is_nascar's Avatar
    It's an issue on Motorola phones as well.
    04-23-2019 06:33 AM
  12. Tex_Norseman's Avatar
    Issue on my LG V40 as well
    06-06-2019 08:57 PM
  13. mustang7757's Avatar
    Turn on Dolby Atmos in drop down notifications panel swipe over and enable
    06-06-2019 09:34 PM
  14. snorkel_thump's Avatar
    Turn on Dolby Atmos in drop down notifications panel swipe over and enable
    Doesnt work unless you have earphones plugged in?
    06-09-2019 02:59 PM
  15. mustang7757's Avatar
    Doesnt work unless you have earphones plugged in?
    No., why would you think that?
    06-09-2019 04:06 PM
  16. Mike Dee's Avatar
    It's a well published fact that many many many people are having volume issues on various phone types after the pie update.

    All this dicking around will not and has not fix anyone's issue.

    It's a software bug.
    It's a software bug.
    It's a software bug.
    Yet most people have no issue despite published facts. We try to resolve issues here by eliminating the obvious before we condemn the update.
    06-09-2019 04:25 PM
  17. mustang7757's Avatar
    Yet most people have no issue despite published facts. We try to resolve issues here by eliminating the obvious before we condemn the update.
    What most people don't realize is Samsung turned it off by default so OP said after the pie update had issues , try to enable Dolby Atmos it makes a difference , just like everyone didn't know why AOD wasn't displaying Samsung put it as tap to touch by default instead of always on
    tube517 likes this.
    06-09-2019 04:46 PM

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