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Hi folks! I'm using an Android one device.

I wanted to backup my device, but it shows 'Waiting to back up' option even using Wi-Fi connection.

I've reinstalled the GDrive updates and removed all Gmail accounts linked with the phone.

After removing all accounts, I repeated the backup steps by log into my single Gmail account but it still not working.

I avoid 3rd party apps, so, please help me out.

(You could check the attached image)

[mustang7757]

Hi folks! I'm using an Android one device.

I wanted to backup my device, but it shows 'Waiting to back up' option even using Wi-Fi connection.

I've reinstalled the GDrive updates and removed all Gmail accounts linked with the phone.

After removing all accounts, I repeated the backup steps by log into my single Gmail account but it still not working.

I avoid 3rd party apps, so, please help me out.

(You could check the attached image)

Have you look in Google drive ? Should show your model number and back ups

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It doesn't show any backup in Google Drive because I didn't do that before.

[mustang7757]

It doesn't show any backup in Google Drive because I didn't do that before.

You just get the phone?
This is in Google drive app I'm talking about and you tap by the cloud see what it

[ads13]

Have you look in Google drive ? Should show your model number and back ups

Here's what I got!

[mustang7757]

Here

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Please check my previous post of 'Backup' screen.

[mustang7757]

Please check my previous post of 'Backup' screen.

Did you just get the phone?

[ads13]

No ! It's almost six months old. It's strange that Google stock options doesn't show the precise details about 'backup' processes.

[mustang7757]

No ! It's almost six months old. It's strange that Google stock options doesn't show the precise details about 'backup' processes.

That is strange on couple them waiting on back up, the only time I seen that is when setting up new phone or flashed the firmware. You can try long press the Google drive app >info tap >clear data and cache then force close the app and see if it fixes this .

[ads13]

I've already tried that too! Still not working.

Is it compulsory to leave the phone idle on backup settings and keep waiting?

[mustang7757]

We the only other thing I can suggest is log out your Google account and sign back in, meaning removing your gmail account in settings then accounts.

I've already tried that too! Still not working.

Is it compulsory to leave the phone idle on backup settings and keep waiting?

[ads13]

I've tried it before making this thread!

Can't I do that thing via PC ?

[mustang7757]

I've tried it before making this thread!

Can't I do that thing via PC ?

Which ?

[Dorothy699]

here are a few things you can try.

Solution 1: A Strong Network Connection
Solution 2: Re-add Google Account
Solution 3: Clear Google Drive Cache & Data
Solution 4: Update Google Drive

Alternative: Back up Android Phone to PC

[ads13]

here are a few things you can try.

Solution 1: A Strong Network Connection
Solution 2: Re-add Google Account
Solution 3: Clear Google Drive Cache & Data
Solution 4: Update Google Drive

Alternative: Back up Android Phone to PC

I've tried the mentioned solutions. Nothing worked.

I also have backup images, contacts but unable to do it with app and device settings which could be done via Android settings.

[ads13]

I just hard-reset my phone and the problem is still there.

[lovecacti]

Try disabling screen lock. I have a G7 Power and if screen lock is on, it won't back up and the "back up now" button is greyed out. If I disable screen lock, the button becomes available and I can backup the phone.

I actually can't install my work apps on the phone because my work's security policies require me to use a screen lock. I really need Google to fix this bug.

[mustang7757]

@Javier P any suggestions?

[mustang7757]

Try disabling screen lock. I have a G7 Power and if screen lock is on, it won't back up and the "back up now" button is greyed out. If I disable screen lock, the button becomes available and I can backup the phone.

I actually can't install my work apps on the phone because my work's security policies require me to use a screen lock. I really need Google to fix this bug.

Yeah heard that was the workaround

[Javier P]

@Javier P any suggestions?

No idea. I've seen a couple of reports about this problem but no real solution so far. The only workaround seems to be disabling the lock method temporarily. I wonder if it's related to other bug affecting different devices after the Pie update that locked phones because they couldn't recognise the right unlock password/pin/pattern.

I'll search a bit and post back if I find anything else.

[mustang7757]

No idea. I've seen a couple of reports about this problem but no real solution so far. The only workaround seems to be disabling the lock method temporarily. I wonder if it's related to other bug affecting different devices after the Pie update that locked phones because they couldn't recognise the right unlock password/pin/pattern.

I'll search a bit and post back if I find anything else.

Ok thank you ..

[kimheng6272]

Hi all, I using Huawei Mate 20 pro same problem, disable screen lock backup working, but re-enable back not working again, any update? Thanks.