1. ads13's Avatar
    Hi folks! I'm using an Android one device.

    I wanted to backup my device, but it shows 'Waiting to back up' option even using Wi-Fi connection.

    I've reinstalled the GDrive updates and removed all Gmail accounts linked with the phone.

    After removing all accounts, I repeated the backup steps by log into my single Gmail account but it still not working.

    I avoid 3rd party apps, so, please help me out.

    (You could check the attached image)
    Attached Thumbnails Google Drive backup isn't working.-148208.jpg  
    06-15-2019 07:27 PM
  2. mustang7757's Avatar
    Hi folks! I'm using an Android one device.

    I wanted to backup my device, but it shows 'Waiting to back up' option even using Wi-Fi connection.

    I've reinstalled the GDrive updates and removed all Gmail accounts linked with the phone.

    After removing all accounts, I repeated the backup steps by log into my single Gmail account but it still not working.

    I avoid 3rd party apps, so, please help me out.

    (You could check the attached image)
    Have you look in Google drive ? Should show your model number and back ups
    06-15-2019 07:33 PM
  3. ads13's Avatar
    It doesn't show any backup in Google Drive because I didn't do that before.
    06-15-2019 07:35 PM
  4. mustang7757's Avatar
    It doesn't show any backup in Google Drive because I didn't do that before.
    You just get the phone?
    This is in Google drive app I'm talking about and you tap by the cloud see what it
    Attached Thumbnails Google Drive backup isn't working.-screenshot_20190615-204240_drive.jpeg   Google Drive backup isn't working.-screenshot_20190615-204251_drive.jpeg  
    06-15-2019 07:44 PM
  5. ads13's Avatar
    Have you look in Google drive ? Should show your model number and back ups
    Here's what I got!

    Google Drive backup isn't working.-g-drive-backup.jpg
    06-15-2019 07:44 PM
  6. mustang7757's Avatar
    06-15-2019 07:46 PM
  7. ads13's Avatar
    Please check my previous post of 'Backup' screen.
    06-15-2019 07:56 PM
  8. mustang7757's Avatar
    Please check my previous post of 'Backup' screen.
    Did you just get the phone?
    06-15-2019 08:04 PM
  9. ads13's Avatar
    No ! It's almost six months old. It's strange that Google stock options doesn't show the precise details about 'backup' processes.
    06-15-2019 08:07 PM
  10. mustang7757's Avatar
    No ! It's almost six months old. It's strange that Google stock options doesn't show the precise details about 'backup' processes.
    That is strange on couple them waiting on back up, the only time I seen that is when setting up new phone or flashed the firmware. You can try long press the Google drive app >info tap >clear data and cache then force close the app and see if it fixes this .
    06-15-2019 08:11 PM
  11. ads13's Avatar
    I've already tried that too! Still not working.

    Is it compulsory to leave the phone idle on backup settings and keep waiting?
    06-15-2019 08:15 PM
  12. mustang7757's Avatar
    We the only other thing I can suggest is log out your Google account and sign back in, meaning removing your gmail account in settings then accounts.
    I've already tried that too! Still not working.

    Is it compulsory to leave the phone idle on backup settings and keep waiting?
    06-15-2019 08:18 PM
  13. ads13's Avatar
    I've tried it before making this thread!

    Can't I do that thing via PC ?
    06-15-2019 08:23 PM
  14. mustang7757's Avatar
    I've tried it before making this thread!

    Can't I do that thing via PC ?
    Which ?
    06-15-2019 09:00 PM
  15. Dorothy699's Avatar
    here are a few things you can try.

    Solution 1: A Strong Network Connection
    Solution 2: Re-add Google Account
    Solution 3: Clear Google Drive Cache & Data
    Solution 4: Update Google Drive

    Alternative: Back up Android Phone to PC
    06-17-2019 12:27 AM
  16. ads13's Avatar
    here are a few things you can try.

    Solution 1: A Strong Network Connection
    Solution 2: Re-add Google Account
    Solution 3: Clear Google Drive Cache & Data
    Solution 4: Update Google Drive

    Alternative: Back up Android Phone to PC
    I've tried the mentioned solutions. Nothing worked.

    I also have backup images, contacts but unable to do it with app and device settings which could be done via Android settings.
    06-17-2019 05:12 AM
  17. ads13's Avatar
    I just hard-reset my phone and the problem is still there.
    06-18-2019 02:48 AM
  18. lovecacti's Avatar
    Try disabling screen lock. I have a G7 Power and if screen lock is on, it won't back up and the "back up now" button is greyed out. If I disable screen lock, the button becomes available and I can backup the phone.

    I actually can't install my work apps on the phone because my work's security policies require me to use a screen lock. I really need Google to fix this bug.
    mustang7757 likes this.
    08-17-2019 09:42 AM
  19. mustang7757's Avatar
    08-17-2019 10:03 AM
  20. mustang7757's Avatar
    Try disabling screen lock. I have a G7 Power and if screen lock is on, it won't back up and the "back up now" button is greyed out. If I disable screen lock, the button becomes available and I can backup the phone.

    I actually can't install my work apps on the phone because my work's security policies require me to use a screen lock. I really need Google to fix this bug.
    Yeah heard that was the workaround
    08-17-2019 10:11 AM
  21. Javier P's Avatar
    @Javier P any suggestions?
    No idea. I've seen a couple of reports about this problem but no real solution so far. The only workaround seems to be disabling the lock method temporarily. I wonder if it's related to other bug affecting different devices after the Pie update that locked phones because they couldn't recognise the right unlock password/pin/pattern.

    I'll search a bit and post back if I find anything else.
    mustang7757 likes this.
    08-17-2019 11:02 AM
  22. mustang7757's Avatar
    No idea. I've seen a couple of reports about this problem but no real solution so far. The only workaround seems to be disabling the lock method temporarily. I wonder if it's related to other bug affecting different devices after the Pie update that locked phones because they couldn't recognise the right unlock password/pin/pattern.

    I'll search a bit and post back if I find anything else.
    Ok thank you ..
    08-17-2019 11:13 AM
  23. kimheng6272's Avatar
    Hi all, I using Huawei Mate 20 pro same problem, disable screen lock backup working, but re-enable back not working again, any update? Thanks.
    09-30-2019 06:50 AM

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