1. PrissyPJ's Avatar
    I received the email below from Google but I'm not sure it is genuine. I checked the Play Store and there is not an update for Play Movie. Can someone confirm this for me?

    Your Play Movies & TV app needs an update
    Inbox
    x

    Google Play <googleplay-noreply@google.com>
    Wed, Apr 29, 12:44 PM (1 day ago)
    to me

    Google Play
    Hi,
    We noticed you may be on an outdated version of Google Play Movies & TV. You’ve also indicated that you use some streaming services. To continue enjoying content from these streaming services in Play Movies & TV, you’ll need to upgrade to the latest version (4.15.X or later). If you don’t upgrade, you can still buy, rent, and watch movies & TV shows from Play. But you won't be able to connect to your streaming services through Play Movies & TV.

    To get the latest version, click here from your Android phone, then tap "Upgrade." (If the button label is "Open" instead of "Upgrade," you already have the latest version.)

    If you have any questions, visit our Help Center or contact us.

    Thanks,
    The Google Play team

    ©2020 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043

    You have received this mandatory email service announcement to update you about important changes to your Play product or account.
    04-30-2020 06:32 PM
  2. me just saying's Avatar
    don't know if the email is valid or not but imo, you can upgrade by going to the play store. normally if you get emails from them, there would also be a notification in your play store account.
    04-30-2020 06:39 PM
  3. B. Diddy's Avatar
    Probably legitimate, but I agree with me just saying -- just go to the Google Play Movies app page in your Play Store app and see if there's an update there.
    04-30-2020 08:28 PM
  4. PrissyPJ's Avatar
    Probably legitimate, but I agree with me just saying -- just go to the Google Play Movies app page in your Play Store app and see if there's an update there.
    I have checked the Play Store. There is not an update and it was last updated 3/11/2020.
    05-01-2020 02:09 PM
  5. B. Diddy's Avatar
    Which phone do you have, and what version of Android is it running?
    05-01-2020 02:44 PM
  6. me just saying's Avatar
    I have checked the Play Store. There is not an update and it was last updated 3/11/2020.

    then ignore the email. as long as you are able to still play your movies I would not worry about it. if you have auto updates turned on, then if there is one, it will eventually update itself.
    05-01-2020 03:47 PM
  7. PrissyPJ's Avatar
    Which phone do you have, and what version of Android is it running?
    I have the S10 Plus on Android 10, version 2.1 UI. My last security patch was 4/1/2020.
    05-04-2020 02:49 PM
  8. B. Diddy's Avatar
    And what version of Play Movies do you have? Mine is 4.18.37
    05-04-2020 03:11 PM
  9. mustang7757's Avatar
    I have the S10 Plus on Android 10, version 2.1 UI. My last security patch was 4/1/2020.
    Also check in settings >biometric and security >play store updates see if its on March?
    05-04-2020 03:27 PM
  10. PrissyPJ's Avatar
    Also check in settings >biometric and security >play store updates see if its on March?
    Yes, my Play system update is 3/1/2020.
    mustang7757 likes this.
    05-04-2020 03:38 PM
  11. B. Diddy's Avatar
    3/1/2020 is still the latest Google Play system update, even after the May security patch. What version of the Google Play Movies app do you have?
    Laura Knotek likes this.
    05-04-2020 05:20 PM
  12. mustang7757's Avatar
    Yes, my Play system update is 3/1/2020.
    I would just disregard the message you got, if any updates it will become available in play store.
    05-04-2020 10:15 PM
  13. methodman89's Avatar
    Hope this helps :

    Things Google will never ask for in an email

    Fortunately, fake emails can sometimes be easy to spot when you consider that Google promises to never ask for any of the following details in an email:

    Usernames and passwords, including password changes

    Social Security numbers

    Bank account numbers

    PINs (Personal Identification Numbers)

    Credit card numbers

    Your mother’s maiden name

    Your birthday

    New Google tips on spotting fake emails

    And Google has updated tips for us on how to know if a Google email is for real. Here are the tips, straight from Google:

    "Google will never send an unsolicited message asking you to provide your password or other sensitive information by email or through a link. If you're asked to share sensitive information, it's probably an attempt to steal your information."

    Check if it's actually Google trying to reach you: "If Google sends you an email, the 'From' address should contain '@google.com,' and the 'Return-Path' should also contain '@google.com.'" But watch for addresses that are one letter off. At a glance, you might mistake Goggle for Google, or something like that.

    Check where a Google email's links are pointing: Hover over a link and let the web address pop up. Says Google: "If the URL is taking you somewhere other than a page on 'google.com,' this URL might be taking you to a non-Google webpage."

    If someone calls claiming to be from Google, ask them to send you an email from a Google address, and ask them to tell you things only Google would know (such as names of your ad campaigns or click numbers if you have an Ads related account).
    B. Diddy and Laura Knotek like this.
    05-04-2020 11:17 PM
  14. B. Diddy's Avatar
    Good tips! But for what it's worth, "googleplay-noreply@google.com" is a legitimate address that Google uses to send emails to users. I just checked one of my saved emails from Google back when I upgraded my Google Play Music plan to a family plan, and that's the address in the Sender line.
    Laura Knotek likes this.
    05-05-2020 12:42 AM
  15. PrissyPJ's Avatar
    Thanks everyone for the help. Think I will ignore it and wait for the update from the Play Store.
    mustang7757 likes this.
    05-05-2020 01:24 PM

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