1. Android Central Question's Avatar
    The issue is that the screen won't turn on and i can't shut it down. It doesn't have any cracks or anything. I'm looking for a way to reset it using a computer since I can't access its reboot system. Is there anyway I could do it ?
    05-03-2020 05:22 AM
  2. methodman89's Avatar
    A bit confused. If the screen doesn't come on, how do you know its on? What appears when you plug it in to charge?
    05-03-2020 06:16 AM
  3. mustang7757's Avatar
    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.

    https://forums.androidcentral.com/sh...d.php?t=409154
    05-03-2020 09:10 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! To force a shutdown, press and hold Power and Vol Down for about 20 seconds. Then wait a few seconds, and press and hold Power again for about 20 seconds to see if it powers on. If nothing happens, then either the battery or the motherboard has failed. Is it still under warranty?
    05-03-2020 01:05 PM
  5. me just saying's Avatar
    The issue is that the screen won't turn on and i can't shut it down. It doesn't have any cracks or anything. I'm looking for a way to reset it using a computer since I can't access its reboot system. Is there anyway I could do it ?
    If it won't turn on, there is no reason to shut it down so how do you know it won't shut down? really need an explaination
    05-03-2020 03:42 PM
  6. B. Diddy's Avatar
    There's always the possibility that it's frozen on a blank screen (which is why I suggested to force the shutdown first).
    05-03-2020 03:47 PM
  7. me just saying's Avatar
    There's always the possibility that it's frozen on a blank screen (which is why I suggested to force the shutdown first).
    true there several different possibilities I can think of too but without any type of explanation, it is near impossible to help fix a specific problem. It is like calling the auto repair shop and asking them how to start the car with out any addition info.
    05-03-2020 04:04 PM
  8. B. Diddy's Avatar
    Very true.
    05-03-2020 04:06 PM

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