[Android Central Question]

My Huawei P20 Pro screen has gone black. It's not switching on at all. I've done all the power and volume reset buttons but nothing, screen still blank. The phone does vibrate when I press the power and volume buttons but screen remains off.

Is there any way I can save my photos and videos? Please help

[mustang7757]

Have you tried letting it charge for few hours undisturbed or different cables and chargers .

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/sh...d.php?t=409154

[papajack316]

Have you tried letting it charge for few hours undisturbed or different cables and chargers .

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/sh...d.php?t=409154

Thanks for the link!

And i'll give your suggestion a try and report back.

Thanks

[mustang7757]

Thanks for the link!

And i'll give your suggestion a try and report back.

Thanks

Hi, welcome!

Ok thanks

[B. Diddy]

Welcome to Android Central! Just to be sure -- the photos weren't saved to an SD card, were they?

[papajack316]

Welcome to Android Central! Just to be sure -- the photos weren't saved to an SD card, were they?

Nope

[papajack316]

Hi, welcome!

Ok thanks

Hasn't worked

[mustang7757]

Hasn't worked

next step service center

[papajack316]

next step service center

Yep unfortunately looks that way. They have said phone will be wiped clean.

Thanks for your help

[mustang7757]

Yep unfortunately looks that way. They have said phone will be wiped clean.

Thanks for your help

Yeah they usually will wipe the phone
Your welcome!