Certain apps(Twitter, amazon prime, netflix not working over wifi but work over mobile internet

[spaceboy13]

I have 500 mbps fiber setup at home installed a week ago. I have found that on android note 9 certain apps like netflix, twitter, prime video, amazon shopping (But Youtube works) dont work. But they work fine on mobile internet. Running these websites on my laptop they work fine over wifi. I also found that my sony android smart tv is facing the same problem with the same apps not working.

I tested these apps on an Iphone-they worked fine. They also worked fine on oneplus7.

I have rummaged forums and platforms trying to solve this problem but no help so far. My wifi setup is as follows:

GPON Router(given by my ISP)----TP Link Router(Setup as an accesspoint)--- My android device

Also on my phone by using a vpn I gain access to these apps.

Pl help guys

Spaceboy.

 

[mustang7757]

[Moved from developers app forums to Note 9 forum]

 

[spaceboy13]

Hi, Buddy can you suggest a solution...Would be grateful

 

[mustang7757]

Hi, Buddy can you suggest a solution...Would be grateful

Hi, you try rebooting your router?

 

[spaceboy13]

Yup done that. Point is I cant figure out if its my ISP or my device. Since amazon, netflix, twitter are accessible on laptop, iphone but not on android specifically my note 9 and my sony android smart TV...unable to come to any conclusion

 

[mustang7757]

Yup done that. Point is I cant figure out if its my ISP or my device. Since amazon, netflix, twitter are accessible on laptop, iphone but not on android specifically my note 9 and my sony android smart TV...unable to come to any conclusion

Those are only 3 that has issue , everything else works ok on phone like web surfing other apps?

 

[spaceboy13]

Everything else works like a Charm with no disruptions. I get 200-250 mbps download speed. Youtube in 4k. The apps that dont work that I have been able to indentify are : all amazon apps (shopping, prime video etc), netflix, twitter , (dont use fb so cant say). Internet browsing is a breeze. Weird thing is that these same apps work fine on an Iphone X , all pc laptops and even a one plus7.

 

[mustang7757]

Everything else works like a Charm with no disruptions. I get 200-250 mbps download speed. Youtube in 4k. The apps that dont work that I have been able to indentify are : all amazon apps (shopping, prime video etc), netflix, twitter , (dont use fb so cant say). Internet browsing is a breeze. Weird thing is that these same apps work fine on an Iphone X , all pc laptops and even a one plus7.

Strange , any VPN?

 

[mustang7757]

So just reread , with VPN it gets access to those apps , you download from play store?

 

[mustang7757]

[merged duplicates]

 

[spaceboy13]

Yes when I use a thunder VPN (free from playstore) I can access those apps. Problem is that on my android smart tv I cant setup the Vpn since Ill have to buy...Im guessing there is a common solution for both the devices since problem is same

 

[mustang7757]

Yes when I use a thunder VPN (free from playstore) I can access those apps. Problem is that on my android smart tv I cant setup the Vpn since Ill have to buy...Im guessing there is a common solution for both the devices since problem is same

That might be a work around, but why just those 3 apps its strange , and those apps where download from play store ? Your Note 9 is international version?

 

[spaceboy13]

Yes phone is stock version. Absolutely Legit. Im attaching a link of people who have had similar problems https://piunikaweb.com/2019/01/16/n...phone-with-wifi-android-pie-could-be-culprit/

 

[B. Diddy]

Welcome to Android Central! Who's your ISP? Are you able to log into your router settings and see if any QoS option is turned on? If so, then try turning it off. Also make sure there aren't any blocked ports. See this guide for some other ideas: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[mustang7757]

Yes phone is stock version. Absolutely Legit. Im attaching a link of people who have had similar problems https://piunikaweb.com/2019/01/16/n...phone-with-wifi-android-pie-could-be-culprit/

If you can test this on another wifi like to see if sane issue.

 

[spaceboy13]

Thx Diddy for pitching in. I am able to log into both routers. The GPON router as well as the TP link A9 Wifi router. TP link router is set to access point mode. Qos has been disabled on the Alphion 1601 ONT GPON router..( supplied by my ISP which is MTNL(Delhi,India).

As far as ports are concerned, using a website canyou seeme.org the port 80 connection fails. So I set up a NAT virtual server section and port triggering section with a IP of my router (192.168.1.1) and TCP 80 as port. Apparently the port is still not open. Maybe I am doing something wrong.

But as far as port issue are concerned the apps are working on Apple, One plus7 and their websites. Only the bravia smart tv and my note 9 are facing the problem.

 

[spaceboy13]

The only other wifi I have access to is the the 4g hotspot device which is not a wifi in the conventional sense. All apps are working on that since it is the extension of the mobile network internet ( different sim as on the note 9 but same operator).

Since we are in a lockdown, would be tough to connect to another wifi but I'll give it a try.

 

[spaceboy13]

Diddy, I use the netanalyzr app to check for the port, I found some interesting results. When I checked for the main router (192.168.1.1) , it showed some ports open.

Got a slightly different result for the tp link( 192.168.1.5)dont know why since its acting only as access point.

On the note 9 ( 192.168.1.3), the result was shocking. All ports are closed.

I have attached screenshots for all three.

Dont know why ports on note 9 showing closed.

 

[methodman89]

If you look under Settings, More Settings, VPN Setup. What is listed when you select it?

 

[spaceboy13]

Thanx methodman89 for pitching in.

Under the normal circumstance I am not using vpn. I selected vpn setup there as you said. I have thunder vpn (free download) listed there. The apps work when I use the vpn but they dont work under normal circumstances