1. Android Central Question's Avatar
    Ive had a sudden issue with my phone where the notification tray will not pull down - except for when the phone is locked. when the phone is on the lock screen I can access the tray fine, so the screen seems to work as far as sensing touch

    im not sure what caused this, it quite literally began in the middle of browsing twitter. I havent installed any apps in the last few months and im at a loss, nothing ive googled has helped
    05-29-2020 01:52 AM
  2. Laura Knotek's Avatar
    Welcome to Android Central.

    Have you tried rebooting your device in safe mode?
    https://www.t-mobile.com/support/dev...sung-galaxy-s8

    Please register as a member and let us know if that works or if you need further assistance.
    https://forums.androidcentral.com/sh...=1#post3754645
    05-29-2020 01:57 AM
  3. mangachu's Avatar
    I have done that and it didnt seem to help - it still didnt work while safe mode was active and nothing ive found has suggested any specific actions while in safe mode
    05-29-2020 02:04 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Try also wiping the cache partition: https://www.t-mobile.com/support/dev...sung-galaxy-s8
    Laura Knotek likes this.
    05-29-2020 02:32 AM
  5. mangachu's Avatar
    No change unfortunately - the tray still works on the lock screen but not once the device is unlocked
    05-29-2020 02:37 AM
  6. B. Diddy's Avatar
    Any Accessibility options turned on, like TalkBack?
    05-29-2020 09:58 AM
  7. mustang7757's Avatar
    No change unfortunately - the tray still works on the lock screen but not once the device is unlocked
    Try safe mode ? Also clear cache in recovery
    05-29-2020 01:07 PM

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