Motorola XT1765/Android 7.1 - Why did my phone's functionality change after reboot?

[Android Central Question]

I have had this phone for 3 years. As per usual, when it it ran out of battery, it automatically shut off. I plugged it in. It booted. Immediately, I noticed that the general system settings had reverted to their default. (Location, sound, vibration, font..) Next, I realized that I could only use half of the pull-down menu, and that the home button and app-view button were disabled. I entered settings and found that I cannot access the developer options or the users. What is going on?
I know I haven't downloaded anything malicious recently. I tried freeing up space. I sorted through files and went from 300MB to 1.2GB. I have rebooted a few times. Nothing has changed.

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120286/p/30,6720,10216

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[thestairs]

To B. Diddy:
Yes. It's all the same in safe mode. Additionally, after posting my question, I realized that I can't see any notifications I recieve.

 

[B. Diddy]

What do you mean when you say you can only use half of the pulldown menu?

Try also wiping the cache partition: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120243/p/30,6720,10216

 

[thestairs]

To B. Diddy:
It's difficult to put it all into words, but.. simply, the menu can not be pulled all the way down.
Several times, I entered recovery mode and wiped the cache partition. It finished immediately with no errors, which gives me the feeling that it didn't do anything at all, and there might even be an access issue.

 

[mustang7757]

To B. Diddy:
It's difficult to put it all into words, but.. simply, the menu can not be pulled all the way down.
Several times, I entered recovery mode and wiped the cache partition. It finished immediately with no errors, which gives me the feeling that it didn't do anything at all, and there might even be an access issue.

"I Immediately, I noticed that the general system settings had reverted to their default."


I don't understand what you mean by this ?

 

[B. Diddy]

Who's your carrier? If you got the phone from Verizon, you might be able to use Moto's Software Repair Utility: www.verizon.com/support/knowledge-base-209211/