1. AdrastosCrius's Avatar
    I was using my phone and i turn it off to go home, I get home, turn it on and it just spams "One UI Home keeps stopping" and I have tried wiping the cache partition and wiping the cache and data of the app itself, all I see left is to factory reset but I have personal data I cannot lose so I am stuck on what to do. The phone is completely unusable and I can't access anything but settings
    06-09-2020 09:44 PM
  2. VidJunky's Avatar
    Welcome to Android Central. Thank you for creating an account it will help us communicate.

    You seem to know or have done a bit of research because those are definitely items used to fix this issue. I found this article with a few more remedies that might help. I know you have the J7 but both are Samsung and deal with One UI so hopefully there is something hear you can use... https://thedroidguy.com/how-to-fix-u...xy-s10-1102157
    06-09-2020 10:19 PM
  3. mustang7757's Avatar
    Go settings accounts and do back up , you'll need to do a factory reset.
    06-09-2020 10:34 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Are you able to boot into Safe Mode? https://www.t-mobile.com/support/dev...sung-galaxy-j7
    06-09-2020 11:38 PM

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