1. prctc's Avatar
    I know several people that have connection issues with their android phones connecting to newer vehicles. GM made android aware of the problem and still waiting. I need the update. We are not to be on the phone while driving. Any idea when this will happen?
    06-29-2020 02:53 PM
  2. hallux's Avatar
    Welcome to AC!

    You'd have to contact the device manufacturer, or Google, depending on if the update is for the device or Android Auto. This site is simply a bunch of enthusiasts and users such as yourself, with no connection to Google or the device manufacturers. We have no visibility or inside knowledge as to when updates are coming.
    06-29-2020 03:35 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! It might help to know which phone you have, and which GM car (as well as the version of whatever infotainment system it has), so that other people with your same situation can weigh in.
    06-29-2020 03:51 PM
  4. L0n3N1nja's Avatar
    Google regularly updates Android but OEMs modify the software and most cell phone carriers further modify it, so updates for particular phones don't come directly from Android/Google. Also most phones don't get updates to Android for more than 2 years other than to patch security.

    What phone do you have?
    06-29-2020 03:54 PM
  5. prctc's Avatar
    I have a Samsung galaxy a10e, it won't connect to a 2020 GMC Terrain but when I took it to the dealership and tried it in another 2020 GMC Terrain it connected right away.
    06-30-2020 08:30 AM
  6. anon(10614692)'s Avatar
    So it can't be an update issue..... What are the precise issues you are experiencing?
    06-30-2020 09:07 AM
  7. hallux's Avatar
    So.. your device worked fine in an identical vehicle. Why is it they think it's your device then?
    06-30-2020 09:39 AM
  8. B. Diddy's Avatar
    In that case, did you see if there's a way to reboot or reset your car's system, then see if it connects?
    06-30-2020 10:48 AM
  9. prctc's Avatar
    They put in a new radio in the car after 4 months, still the same problem. I had an update pushed through and still nothing. As for the other car, they are telling me our car can not have the same radio due to the systems are different. I think they are not telling me the truth.
    06-30-2020 12:35 PM
  10. anon(10614692)'s Avatar
    So you are now saying you haven't tried identical systems. This is like trying to nail jelly to a wall. Can you provide an answer to post 3?
    06-30-2020 12:42 PM
  11. prctc's Avatar
    I tried an identical system and still nothing
    06-30-2020 12:58 PM
  12. anon(10614692)'s Avatar
    OK, you've ground me down. If you won't answer questions it's impossible to try to help. Perhaps a colleague with more patience will pursue this.
    06-30-2020 01:04 PM
  13. hallux's Avatar
    So, the other 2020 Terrain also supported Android Auto but did not have a system identical to yours? It would be very unusual to have a change in the middle of a production year, but if it was a different trim level I might understand a difference.
    06-30-2020 01:11 PM
  14. prctc's Avatar
    Yes that is correct
    06-30-2020 01:13 PM
  15. prctc's Avatar
    they keep saying it is my phone, it is not my phone
    06-30-2020 01:15 PM
  16. B. Diddy's Avatar
    Is this the system you have, and if so, you've already followed the steps? Do you get an error message?

    06-30-2020 04:02 PM
  17. prctc's Avatar
    I will try this, thank you
    07-01-2020 08:51 AM

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