Why is my Blu Vivo XI unable to to play Audio on received messages?

[windrider07]

I have a Blu Android phone. Model Vivo XI, Android 8.1.0.

When I get audio messages from people, my phone displays an error message "Can't play audio. Please try again." It can play audio recordings I recorded on the phone but can't play audio messages other people send to me. Any idea why?

 

[mustang7757]

This the stock message app your having the issue?

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! How are the people sending you these audio messages? Are they on iPhones or Android phones?

 

[windrider07]

it's the built-in messages app that comes with the phone. I have no idea what kind of phone the person is using. Maybe iphone?

 

[mustang7757]

it's the built-in messages app that comes with the phone. I have no idea what kind of phone the person is using. Maybe iphone?

Hi, welcome!
Try clearing its cache and force stop, or different message app.

 

[windrider07]

Cleared cache and forced stop the text app. Still can't play audio. Installed a new text app called Textra. Can't even tap the Play button for audio messages now. Nothing happens. No error message. Won't let me play the audio message.

 

[mustang7757]

Hi, welcome!
Oh wow, you have a deeper issue, try in safe mode.

 

[B. Diddy]

Are you able to receive picture texts from other people?

 

[windrider07]

Picture texts? yes. Just can't play any audio recordings that are sent to me.

 

[Laura Knotek]

What format are these audio files?

 

[windrider07]

What format are these audio files?

I have no idea. I just receive the audio recording in a text message but can't play them.

 

[anon(10614692)]

If you have no idea we can't help. You should be able to download a file and check its properties. It's possible they are not in a format that your phone can't handle but without knowing the file type, the help stops here, sorry.

 

[B. Diddy]

@Galactic Zoo FYI, I think the OP is asking about audio messages sent directly as SMS, not necessarily as an attached audio file. I've never done it, so maybe they still get attached as an audio file, but this is what I could find: https://www.techrepublic.com/article/how-to-send-audio-clips-via-sms-in-android/

This article suggests it's an attached audio file sent via MMS: https://www.howtogeek.com/332563/how-to-send-audio-recordings-over-mms-on-android/

If I have a chance later, I'll experiment with sending/receiving an audio text.

 

[anon(10614692)]

it's the built-in messages app that comes with the phone. I have no idea what kind of phone the person is using. Maybe iphone?

Can you check if it is an Iphone since that probably won't work?

 

[windrider07]

Can you check if it is an Iphone since that probably won't work?

Just confirmed that the person who sent me the audio recording via text message was using an Android.

 

[anon(10614692)]

Thanks for the confirmation. Does the message show there's an attachment? I've read if you long press the message (not the attachment) that you may get an option to download the file. Could you try that? Thanks

 

[windrider07]

Thanks for the confirmation. Does the message show there's an attachment? I've read if you long press the message (not the attachment) that you may get an option to download the file. Could you try that? Thanks

Did that and got an error message saying "Messages keeps stopping".

 

[anon(10614692)]

OK I'm scratching my head a bit. I know texra didn't work but Google Messages is quite robust. Another thing to try is back up your messages clear cache and data in your messages app, also disable it, reboot phone, enable messages, let it update if there are any, restore your backed up data. Hopefully that will take care of any corrupt files

 

[anon(10614692)]

Here's along winded way https://www.howtogeek.com/112852/how-to-backup-your-text-messages-to-your-gmail-account/