Gallery not working?

[Hetian]

I have samsung j6. A few days ago, when i opened my gallery, it only showed the recent photos, and i could only swipe it next without returning to the album view. I cleared the cache, deleted the android.gallery3d something, cleared data, but nothing happened. Whenever i launch the gallery it still only opens my recent photos. Do you have any suggestions? Thanks!

Edit: added a screenshot of my gallery (samsung app)

 

[B. Diddy]

Welcome to Android Central! Is this the stock Samsung Gallery app? Or some other gallery app, like Google Photos?

Can you show us a screenshot of the main screen for the gallery app? http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html

 

[mustang7757]

This the stock gallery? Try in this order clear data,cache,force stop it dont miss any steps

 

[Hetian]

Hi, thank you! It's the samsung default gallery app. I added the screenshot as an attachment on my post!

 

[Hetian]

This the stock gallery? Try in this order clear data,cache,force stop it dont miss any steps

I just tried it, but it's still stuck on the recent photos without being able to back/return to albums. it's the defaulf gallery app for samsung. What can i try next?

 

[mustang7757]

Hmm I'm surprised that didn't do it especially force stop, try safe mode

 

[Hetian]

Hmm I'm surprised that didn't do it especially force stop, try safe mode

I... i cant belive that worked. My gallery has been acting up for a week already. THANK YOU SO MUCH!!

 

[B. Diddy]

If it works in Safe Mode, that suggests that something you installed is causing the interference. The problem might come back when you boot back into regular mode. You might have to uninstall apps one by one until the problem goes away for good.

 

[mustang7757]

I... i cant belive that worked. My gallery has been acting up for a week already. THANK YOU SO MUCH!!

Ok good, now we on right track , you cant stay in safe mode its for diagnostic, like b. Diddy mentioned have to find which app you downloaded responsible for this .

 

[Hetian]

If it works in Safe Mode, that suggests that something you installed is causing the interference. The problem might come back when you boot back into regular mode. You might have to uninstall apps one by one until the problem goes away for good.

It did come back, and i also found the culprit. I downloaded an icon changer and i realized that i got the gallery problem the same day i downloaded it. Thank you for the help!

 

[Hetian]

Ok good, now we on right track , you cant stay in safe mode its for diagnostic, like b. Diddy mentioned have to find which app you downloaded responsible for this .

I turned off the safe mode right away and already deleted the app responsible. I read a lot of posts looking for a solution and i had not encountered a safe mode solution. I was worried it would stay like that and im glad it's back to normal. Thank you very much for your suggestions!

 

[mustang7757]

I turned off the safe mode right away and already deleted the app responsible. I read a lot of posts looking for a solution and i had not encountered a safe mode solution. I was worried it would stay like that and im glad it's back to normal. Thank you very much for your suggestions!

That's great
Your welcome!

 

[B. Diddy]

It did come back, and i also found the culprit. I downloaded an icon changer and i realized that i got the gallery problem the same day i downloaded it. Thank you for the help!

Great! It'd be helpful as well if you can tells us the name of that icon changer, so that others with the same problem will know.

 

[Hetian]

It's the X Icon Changer from the play store! My sister also has the app but she has no poblem with it though

 

[mustang7757]

It's the X Icon Changer from the play store! My sister also has the app but she has no poblem with it though

Thanks, maybe look at the permissions and deny some ?

 

[Hetian]

Oh I'll look through it again then. Thank you so much!

 

[mustang7757]

Oh I'll look through it again then. Thank you so much!

Your welcome!