1. Android Central Question's Avatar
    this phone froze on this screen yesterday and we cant use it at all. I have tried numerous times to reboot the phone and ive now downloaded HiSuite onto laptop but it says device not connected. is there a simple way to get this phone useable again or is it a major tech thing that is out of my depth? thanks
    08-08-2020 10:40 AM
  2. mustang7757's Avatar
    Can you get to recovery to factory reset?

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.https://forums.androidcentral.com/sh...d.php?t=409154
    08-08-2020 10:48 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Which model year is this Y6? Was the system update an official one pushed over-the-air, or did you download an update file from some website and install it manually?
    08-09-2020 09:13 PM
  4. alex2l's Avatar
    Hi there, thanks for sharing, I'd love to help resolve this. Please get in touch with our customer care team, by giving them a call on 0800 088 6700 where a member of our team will pick up with you directly. Thanks in advance!
    08-12-2020 10:20 AM

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