1. mrmilk's Avatar
    My new Moto G Power unlocked phone will not connect to Verizon 4G but will connect to Verizon 3G. The Verizon company store said the phone was defective after two hours of 3 new sims, reseting network, and erasing all data (factory reset). Since I bought the phone from Motorola, they sent me a another phone that also did not connect to Verizon 4G. Motorola is sending me third phone. What is going on?
    09-02-2020 10:42 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You've already gone to Settings>Mobile Networks>Preferred Network Type and made sure it's set to 4G? https://www.motorola-support.com/us-...network-mode/9
    09-02-2020 12:21 PM
  3. mrmilk's Avatar
    Thank you for your quick reply. I have a Moto G Power not a Moto G7 Power. My choices in "Settings Settings > Network & Internet Network and Internet > Mobile Network > Preferred network type" is:

    Global: This is the preferred setting for most locations.
    LTE / CDMA: This setting should only be selected if experiencing service issues in locations that offer multiple network types and only LTE/CDMA is needed.
    LTE / GSM / UMTS:

    The Verizon store tried all three. Still no 4G
    09-02-2020 02:18 PM
  4. B. Diddy's Avatar
    Have you tried it in Safe Mode? https://support.motorola.com/us/en/solution/MS148713. It's still worth trying even after a factory reset, in case something keeps reinstalling automatically after the reset.
    09-02-2020 02:22 PM
  5. mrmilk's Avatar
    I also went to Settings > System > Advanced > Reset options.
    Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.

    I also went to Settings > System.
    Touch Advanced.
    Touch Reset options.
    Touch Erase all data (factory reset)
    Touch Reset Phone.
    09-02-2020 02:25 PM
  6. mrmilk's Avatar
    Thank you. I have not tried Safe Mode. When my third phone arrives Friday, I will try Safe Mode.


    My third phone is working perfectly. Thank you Motorola! They worked with me and never hesitated to send me two phones until the problem was fixed. I recommend Motorola.
    09-02-2020 02:30 PM

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