1. Android Central Question's Avatar
    I know it's a security feature but my daughter got a new phone she can't remember her Google Gmail or password and I'm trying to give this phone to my mother cuz she needs it for her job because her phone sucks
    It is a Samsung 9 I have a Samsung 10 the only reason why I'm saying this is cuz it's making me put more words in somebody please help me by today
    09-17-2020 09:44 AM
  2. hallux's Avatar
    You'll have to sort through your sister's issues remembering her account info. That's going to be the only way we can help you with this. How did she set up her new phone if she doesn't remember her account info?
    Laura Knotek likes this.
    09-17-2020 09:46 AM
  3. mustang7757's Avatar
    If you don't remember that important part for security the phone will be useless.

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
    https://forums.androidcentral.com/sh...d.php?t=409154
    Laura Knotek likes this.
    09-17-2020 09:55 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! See if you can use Find My Mobile to remotely unlock it or change the password: https://findmymobile.samsung.com/
    Laura Knotek likes this.
    09-17-2020 11:33 AM

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