[Android Central Question]

Hi i have a Samsung a 6 plus and i updated the system yesterday and it was okay for like less then an hour after that i noticed that the song i was listening stopped,so i went to my music library (the Samsung music app) and found out 200 of my songs were gone and a bunch of my pictures as well. Then i noticed that if i try to save anything from google ,if i try to download a picture or a song it says its downloaded ,however its no where to be seen,i went through recently downloaded files through every folder in my internal storage through my sd card storage etc but they are nowhere,i restarted my phone a couple times and cleared my preferred apps and then restarted it again but it didnt help it still does the same thing(also im sorry for my English)

[mustang7757]

Where you downloading the pictures? Chrome?

Make sure your permissions are set for storage.

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/sh...d.php?t=409154

[Aj No]

Im actually really confused im so sorry im not sure what i need to do to register..i think i did it? i tried? feel so dumb im so sorry do you have like an Instagram account its easier to communicate there and i can send u screenshots if you need aaand yes i was trying to download from chrome, and i went to check again and the permissions are set for "location and storage "

[mustang7757]

Hi, welcome
ok to share screen shot can give you this guide , I only help here in the forums.

https://forums.androidcentral.com/sh...d.php?t=413366

[Aj No]

Ah thank you so much, also excuse the fact that i dont know how to really be formal in English, but um sorry again do u have any more ideas as to what i could do to resolve the problem

[mustang7757]

In chrome settings under downloads ,does yours look like mine ?

[Aj No]

Now it does , it was set to my sd card but i changed it to be like what you showed me and it worked oh my god thank you so muchh!!! Im actually so happy

[mustang7757]

Now it does , it was set to my sd card but i changed it to be like what you showed me and it worked oh my god thank you so muchh!!! Im actually so happy

Ok perfect
Your welcome!
By the way your English is pretty good

[Aj No]

Thank you so so much again and thank you for the compliment as well : ) !!

[mustang7757]

Thank you so so much again and thank you for the compliment as well : ) !!

Welcome!

[Cee Hernandez]

Welcome!

I have followed your instructions here but I still cannot find my files. In my case everything downloads to the download folder except pdf files. They open from the notification but if I close them, they are no where to be found.

Any help you can give would be very appreciated

[mustang7757]

I have followed your instructions here but I still cannot find my files. In my case everything downloads to the download folder except pdf files. They open from the notification but if I close them, they are no where to be found.

Any help you can give would be very appreciated

Hi, welcome to AC!
What phone do you have ?

[Cee Hernandez]

Thank you. Its a Note 10.

[mustang7757]

Thank you. Its a Note 10.

Thank you , do you use the stock PDF application on the phone ?

[Cee Hernandez]

Um I think so? When they download they open when I click the notifications its a red square icon w pdf on top.

[mustang7757]

Um I think so? When they download they open when I click the notifications its a red square icon w pdf on top.

Yeah that's the default, now you went into my files and checked all the folders there , like downloads ?

[Cee Hernandez]

Yes I did. No pdfs in there.

[mustang7757]

It can even be under documents

[Cee Hernandez]

I have searched both the sd card and internal storage. If I use the search bar w the name of the file, nothing appears

I looked there as well. No results

[mustang7757]

I have searched both the sd card and internal storage. If I use the search bar w the name of the file, nothing appears

How about search pdf

[Cee Hernandez]

I tried that just the word first and then added the period. No result. Its almost as if they dont actually get saved anywhere but of course I know better. I even allowed for system files to show on search but still nothing ;(

[mustang7757]

This list we can try
1.check permission is enable for storage in My files app
2.Clear data/cache in "My Files" by long press then tap app info , scroll to storage and clear them both and Force stop .
3. Go setting >apps>3 dots upper right corner tap> reset app preference

[B. Diddy]

Which app are you using to download these files? The Google search app? An email app?

[cjsutterer]

I tried that just the word first and then added the period. No result. Its almost as if they dont actually get saved anywhere but of course I know better. I even allowed for system files to show on search but still nothing ;(

I have this exact same issue. Still is not resolved. Did anyone figure it out?

[mustang7757]

I have this exact same issue. Still is not resolved. Did anyone figure it out?

Hi, welcome to AC!

Doesn't look like anyone reported back with a fix , have your tried what was mentioned above? Which device you have ?