11-13-2020 08:38 AM
131 123 ...
tools
  1. Esma Graham's Avatar
    Samsung A51 Randomly Restarting on its own

    Auto Restart is turned off

    Have done a Factory Reset through phone and through bootloader

    Have wiped cache through bootloader

    Have done a Reset Network Settings and Reset Settings through phone

    Bixby not on home screen or side bar but still using Storage

    Gone to Mobile Klinic where they done a force update and rebuild of android

    And it did again last night a few days after they did it

    Please Help me with this issue
    09-23-2020 08:38 PM
  2. mustang7757's Avatar
    Hi,
    When does it auto restart? Is there a exact time or is it happening often as your using the phone
    09-23-2020 08:43 PM
  3. Esma Graham's Avatar
    Hi,
    When does it auto restart? Is there a exact time or is it happening often as your using the phone
    Tuesday and Thursdays it seems like it does it.

    The phone is no where near me I pick it up and it says "Phone is starting" like it just restarted on its own

    Haven't seen it actually do it other then the once it did it on a Tuesday where it restarted on its own no where near me.

    I got this phone less then 1 year ago
    09-23-2020 10:02 PM
  4. B. Diddy's Avatar
    Does it seem like it happens at a specific time, or is it just at a random time of those days?

    If feasible, try using your phone in Safe Mode for a few days and see if it still restarts. https://www.hardreset.info/devices/s...a51/safe-mode/. You won't be able to use any of your 3rd party apps that you installed, but this is the best way to start narrowing down the problem.
    09-23-2020 10:10 PM
  5. mustang7757's Avatar
    Tuesday and Thursdays it seems like it does it.

    The phone is no where near me I pick it up and it says "Phone is starting" like it just restarted on its own

    Haven't seen it actually do it other then the once it did it on a Tuesday where it restarted on its own no where near me.

    I got this phone less then 1 year ago
    Do you use Bixby routines?
    09-23-2020 10:18 PM
  6. Esma Graham's Avatar
    Does it seem like it happens at a specific time, or is it just at a random time of those days?

    If feasible, try using your phone in Safe Mode for a few days and see if it still restarts. https://www.hardreset.info/devices/s...a51/safe-mode/. You won't be able to use any of your 3rd party apps that you installed, but this is the best way to start narrowing down the problem.
    The issue with Safe mode is i can't re-create the issue it just happens on its own

    Using it for a few days in that mode I will be unable to talk to my boyfriend who's in a different city then I am right now on WhatsApp I kinda need access to the phone.

    It just happens at a random time those days and ever single app that I have is from Play Store or Galaxy Store for the galaxy apps like such as Samsung Cloud

    Do you use Bixby routines?
    No but it's still using storage on my phone
    09-23-2020 10:29 PM
  7. mustang7757's Avatar
    The issue with Safe mode is i can't re-create the issue it just happens on its own

    Using it for a few days in that mode I will be unable to talk to my boyfriend who's in a different city then I am right now on WhatsApp I kinda need access to the phone.

    It just happens at a random time those days and ever single app that I have is from Play Store or Galaxy Store for the galaxy apps like such as Samsung Cloud



    No but it's still using storage on my phone
    I use this app to disable all those things

    https://www.packagedisabler.com/
    09-23-2020 10:48 PM
  8. Esma Graham's Avatar
    I use this app to disable all those things

    https://www.packagedisabler.com/
    Is there a free version?

    I don't get paid until the 28th to buy anything right now

    It's only $3.79 but it will overdraft me if I do it right now
    mustang7757 likes this.
    09-23-2020 10:51 PM
  9. mustang7757's Avatar
    Is there a free version?

    I don't get paid until the 28th to buy anything right now

    It's only $3.79 but it will overdraft me if I do it right now
    No
    If there was i would be on it
    09-23-2020 10:53 PM
  10. Esma Graham's Avatar
    No
    If there was i would be on it
    I took some money from my savings and got it

    Did I do it right? photo's below

    https://imgur.com/a/70Tw1Dh

    https://imgur.com/a/lifh4Rn
    mustang7757 likes this.
    09-23-2020 11:10 PM
  11. mustang7757's Avatar
    I took some money from my savings and got it

    Did I do it right? photo's below

    https://imgur.com/a/70Tw1Dh

    https://imgur.com/a/lifh4Rn
    Yeah perfect
    09-23-2020 11:13 PM
  12. mustang7757's Avatar
    09-23-2020 11:14 PM
  13. Esma Graham's Avatar
    Yeah perfect
    So the restart issue should be gone?
    09-23-2020 11:19 PM
  14. mustang7757's Avatar
    So the restart issue should be gone?
    That app is to disable those bixby from running in background. But yeah let's see what happens, it did it only once ?
    09-23-2020 11:50 PM
  15. Esma Graham's Avatar
    That app is to disable those bixby from running in background. But yeah let's see what happens, it did it only once ?
    No 4 times in total including yesterday

    The 8th, 15th, 17th and the 21st that I've seen it do it

    Also my phone does weird things like sometimes going into messaging to send a text to someone it will say "Welcome to messaging" like it did a reset or something even though i used it less then 10mins ago.

    Screen will flicker so I might take it to Bell MTS tomorrow to see if they can figure out what's going on or give me a new device.
    09-24-2020 12:06 AM
  16. B. Diddy's Avatar
    Try also wiping the system cache partition, which won't affect your personal data: https://www.hardreset.info/devices/s...51/wipe-cache/
    09-24-2020 12:08 AM
  17. Esma Graham's Avatar
    Try also wiping the system cache partition, which won't affect your personal data: https://www.hardreset.info/devices/s...51/wipe-cache/
    If you look at my first post you will see I already tried that
    09-24-2020 12:11 AM
  18. B. Diddy's Avatar
    Oops, sorry about that!

    What's the battery level at when this happens? Do you notice the phone getting pretty hot when it happens?
    09-24-2020 12:13 AM
  19. Esma Graham's Avatar
    Oop, sorry about that!

    What's the battery level at when this happens? Do you notice the phone getting pretty hot when it happens?
    Not even using the phone when it happens

    Phone has been no where near me when it happens

    Has been about 80% at least 2 times and other times about 40%
    09-24-2020 12:16 AM
  20. mustang7757's Avatar
    No 4 times in total including yesterday

    The 8th, 15th, 17th and the 21st that I've seen it do it

    Also my phone does weird things like sometimes going into messaging to send a text to someone it will say "Welcome to messaging" like it did a reset or something even though i used it less then 10mins ago.

    Screen will flicker so I might take it to Bell MTS tomorrow to see if they can figure out what's going on or give me a new device.
    Yeah get it checked out , maybe you have warranty still ? Screen flickering something going on , was phone dropped hard at all?
    09-24-2020 12:41 AM
  21. Esma Graham's Avatar
    Yeah get it checked out , maybe you have warranty still ? Screen flickering something going on , was phone dropped hard at all?
    Yes since I only got it under a year ago it is still under warranty I checked on my Samsung Account

    Nope the only time I've ever dropped it was once accidently but not hard at all

    And i have this case on it - https://www.wirelesswave.ca/en/phone...im-armor-case/
    mustang7757 likes this.
    09-24-2020 12:45 AM
  22. mustang7757's Avatar
    Yes since I only got it under a year ago it is still under warranty I checked on my Samsung Account

    Nope the only time I've ever dropped it was once accidently but not hard at all

    And i have this case on it - https://www.wirelesswave.ca/en/phone...im-armor-case/
    Ok let them check it and maybe get it warranty, that case looks pretty good for small drops .
    09-24-2020 01:01 AM
  23. Esma Graham's Avatar
    Ok let them check it and maybe get it warranty, that case looks pretty good for small drops .
    I will as they said yesterday they could do a replacement but the tech would have to look at it first

    What would be a better case for this in the future?

    I've heard good and bad things about outterbox
    09-24-2020 01:12 AM
  24. Esma Graham's Avatar
    That app is to disable those bixby from running in background. But yeah let's see what happens, it did it only once ?
    First Question

    While using my phone sending typing a message to a friend of mine my Phone screen went black then came up with the Samsung Logo on it like the phone had just turned on.

    Second Question

    Why is Bixby still using data with the package disabler

    Samsung A51 Restarting On It's Own - Please Help-1.jpg
    09-26-2020 06:35 PM
  25. Esma Graham's Avatar
    So I recently got the Package Disabler Pro (Samsung) for my phone and disabled Bixby from the background yet it is still using Data

    As seen in this image - https://imgur.com/a/dFW8eaT

    While using my phone today and typing a message to my friend my phone screen went Black then came up with the Samsung Logo like the phone had just turned on this happened while I was using it.

    Have done a Factory Reset through phone and through recovery mode

    Have wiped cache through recovery mode

    Have done a Reset Network Settings and Reset Settings through phone

    Gone to Mobile Klinic where they done a force update and reflash of android

    Please help me with this issue
    09-26-2020 06:39 PM
131 123 ...

Similar Threads

  1. Replies: 13
    Last Post: 09-23-2020, 07:19 PM
  2. Samsung TV is now available
    By Adam Frix in forum Samsung Galaxy S10 & S10+
    Replies: 2
    Last Post: 09-23-2020, 06:44 PM
  3. What is used com.samsung.android.smartmirroring means?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-23-2020, 12:00 PM
  4. How I setup the IR in Samsung j2 phone
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-23-2020, 09:11 AM
  5. I can't log into my Samsung account
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-22-2020, 01:15 PM
LINK TO POST COPIED TO CLIPBOARD