[Solved] HELP! Strange problem. NO internet connection via WIFI nor mobile Data.

[lfcandre]

The internet suddenly stopped working while I was using Instagram on my phone.
I was not using WIFI at the time.
Switched on WIFI but still that won't work either.
On the Notification bar it says 4G+ an full signal.
Compleately dead. tried to reset network. Did not work.

Best Regards
Andre

 

[mustang7757]

Which phone?
Carrier?

Does phone calls work?

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Did you try Safe Mode as well?

 

[lfcandre]

Thanks for the replies. Strange enough.
I did receive whatsapp message and I was able to send and receive message on Messenger app.
But apps apps lie samsung internet. google chrome. +other social apps. not working.
Carrier is Telia. But should it matter when it does not even work if i switch to WIFI?

 

[B. Diddy]

It's always worth booting into Safe Mode, in case some 3rd party app is causing problems. Tell us which phone you have so we can give you the proper steps for Safe Mode.

 

[lfcandre]

samsung galaxy s10

 

[B. Diddy]

Ok, here you go: https://www.t-mobile.com/support/devices/android/samsung-galaxy-s10/safe-mode-samsung-galaxy-s10. Just test it in Safe Mode and see if the web connection problems persist.

 

[mustang7757]

Thanks for the replys. Strange enough.
I did recieve whatsapp message and I was able to send and recieve message on Messenger app.
But apps apps lie samsung internet. google chrome. +other social apps. not working.
Carrier is Telia. But should it matter when it does not even work if i switch to WIFI?

So even Wi-Fi those apps don't work ?

 

[lfcandre]

problem solved. Adguard down.

 

[mustang7757]

problem solved. Adguard down.

Yeah that can cause it

 

[Javier P]

problem solved. Adguard down.

Yes, Adguard private DNS has been giving connection problems to many users. You can switch the DNS off if the problem comes back.