Keyboard wont work S4

[Android Central Question]

I've been using my old Galaxy s4. The keyboard stopped working. I went to setting, language and input, default keyboard, here it has the button tab on but it is gray color and wont respond. It also knocked out my internet and I cant type a connection password so I cant even load a different keyboard app. Have I picked up a virus? I try a lot of online suggestions for an S4 but a couple are not what my phone has. I havent started safe mode I cant figure out how to find it yet. One person said hold down my off button and it will offer safe mode but that didnt come up. Can anyone help me accurately with this Galaxy s4?

 

[B. Diddy]

Welcome to Android Central! Follow these steps exactly for Safe Mode: https://www.t-mobile.com/support/devices/android/samsung-galaxy-s-4/safe-mode-samsung-galaxy-s4

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

Have you tried another keyboard like google ?

 

[belodion]

https://forums.androidcentral.com/a...nswer-our-questions-we-cant-answer-yours.html