Why does internet keep freezing up.

[Gamwalt]

I have the Samsung Galaxy S10. Several times a day, the internet shuts down and pages get stuck loading. I have to keep restarting my phone to continue on. Is there any way to correct this? Thanks.

 

[B. Diddy]

Welcome to Android Central! Does this happen on both wi-fi and mobile data? Do your other apps also lose web access?

See if this also happens in Safe Mode: https://www.t-mobile.com/support/devices/android/samsung-galaxy-s10/safe-mode-samsung-galaxy-s10

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Gamwalt]

I don't know if it happens while using other apps. I'll have to wait for it to happen again to answer that question. I only use mobile data. I don't have ready access to wifi. I also don't know whether the problem exists while using safe mode. The problem is unpredictable. I could be in safe mode for several hours before it happens or not. I appreciate your help. Thank you.

 

[B. Diddy]

Ok, try those things. You can also try clearing the app cache/data for the Samsung Internet app in Settings>Apps​.

 

[mustang7757]

I don't know if it happens while using other apps. I'll have to wait for it to happen again to answer that question. I only use mobile data. I don't have ready access to wifi. I also don't know whether the problem exists while using safe mode. The problem is unpredictable. I could be in safe mode for several hours before it happens or not. I appreciate your help. Thank you.

Try to monitor when it happens if this a internet connection issue or a app issue, also try this see if it helps .

Reset network-go settings >general management >reset >reset network

 

[Gamwalt]

The loss of internet exists with other apps as well. I reset the network settings and this seems to have helped. Thanks for suggesting it.

 

[mustang7757]

The loss of internet exists with other apps as well. I reset the network settings and this seems to have helped. Thanks for suggesting it.

Your welcome!

 

[Gamwalt]

The internet got stuck again. After resetting network settings it returned quickly. Im not sure but I think it might have something to do with blue tooth. It's the only thing I have to turn back on after resetting the network. It's dumbfounding since blue tooth has nothing to do with internet.

 

[mustang7757]

The internet got stuck again. After resetting network settings it returned quickly. Im not sure but I think it might have something to do with blue tooth. It's the only thing I have to turn back on after resetting the network. It's dumbfounding since blue tooth has nothing to do with internet.

( ok have you tried with Bluetooth off to see if that interfering?

 

[Gamwalt]

I have not yet tried it with Bluetooth off but will keep it off until I need it and then I will manually turn it off when I'm not using it.

 

[mustang7757]

Ok let's see

 

[Gamwalt]

Well I had bluetooth off and I still have the problem with the internet freezing up. Like before, I reset the network settings and that corrected the problem quickly. It's certainly a lot faster than restarting the phone. I just wish I knew exactly why it's doing this. It's frustrating.

 

[B. Diddy]

Did you also try wiping the cache partition? https://www.t-mobile.com/support/de...y-s10/wipe-cache-partition-samsung-galaxy-s10

 

[mustang7757]

Well I had bluetooth off and I still have the problem with the internet freezing up. Like before, I reset the network settings and that corrected the problem quickly. It's certainly a lot faster than restarting the phone. I just wish I knew exactly why it's doing this. It's frustrating.

Have you tried B. Diddy suggestion earlier on for clearing data, and force stop Samsung internet ?

 

[Gamwalt]

I have Samsung Internet disabled. I wiped the cache partition just now. I've never done that before. I appreciate all your help with this.

 

[mustang7757]

I have Samsung Internet disabled. I wiped the cache partition just now. I've never done that before. I appreciate all your help with this.

You don't have to disable , but I want you clear data and force stop , not cache.
Your welcome!

 

[Rukbat]

Force stop, clear cache is the proper first step. Clear data clears anything you might have put in, history, passwords, etc. (Clear cache only clears old data that's no longer valid. That happens when you use the Home button while you're in Internet, then restart the phone or turn it off, not giving Internet time to clear its cache.)