1. CandiedCruelty's Avatar
    My old phone was a Samsung Galaxy S8. It was dropped and the screen just doesn't recognize my finger anymore. Can't type in my password, can't get into it. My new phone, a Samsung Galaxy S20 FE, retrieved all my old photos, apps, etc, etc. Everything except my notes. Is there a way I can get my notes back without needing access into my old phone?
    12-11-2020 08:10 PM
  2. mustang7757's Avatar
    Hi, welcome to AC!
    Did you have them backed up to Samsung cloud?
    12-11-2020 09:19 PM
  3. VidJunky's Avatar
    If you didn't back them up with any kind of service and you cannot access the device any longer you will not be able to recover them. You would need one of those two to be true to recover the data. Backed up with a service or ability to access the device.
    12-11-2020 09:42 PM
  4. bobobo3's Avatar
    If your Samsung display stopped working after you dropped it, your screen is probably black because the LCD cable (display data connector) has become dislodged from the logic board. The notes cannot be retrieved unless the screen is repaired.
    12-30-2020 09:09 PM

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