12-20-2020 04:48 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I have a Galaxy Note 8, recently as soon as I make a call the screen goes black and I do not know how to make the screen stay up.

    Rick
    [Mod redacted email]
    12-20-2020 03:49 PM
  2. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Hi, do you use a case or screen protector?
    Have you tried safe mode if still happening?
    Does screen go back on when pressing the power button?


    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

    https://forums.androidcentral.com/sh...d.php?t=409154
    12-20-2020 03:54 PM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! It's probably due to the proximity sensor inappropriately activating as soon as the call goes through. As mustang7757 suggested, this can be due to a poorly fitted screen protector or case that is blocking the sensor.
    12-20-2020 04:48 PM
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