1. Android Central Question's Avatar
    I just recently got the phone for Christmas. I took a few photos and installed maybe 5 apps. I went to the list of space to see what is allocating space and there is only a few gigs on it. If I try to send more music it stops, and the phone indicates its full.
    12-25-2020 07:29 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Where did you get the phone from -- was it directly from Samsung or a reputable retailer, or from a random online seller? Clone/knockoff phones are common, and usually have much less storage than advertised.

    Show us a screenshot of the Settings>Storage menu: http://forums.androidcentral.com/gen...d-central.html. Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    12-25-2020 09:14 PM
  3. mustang7757's Avatar
    Nice Christmas gift, you went to samsung My Files app see what's eating your storage?
    12-25-2020 10:36 PM
  4. alaninfj's Avatar
    why does 10gigs of music fill a 512gig galaxy note20U?-screenshot_2020-12-26-09-29-45-1-.jpg



    Am I missing something? this does not add up by my calculations. If sending files it shows no space. The phone is new and only a few things have been installed.
    12-26-2020 09:45 AM
  5. belodion's Avatar
    12-26-2020 11:08 AM
  6. mustang7757's Avatar
    Click image for larger version. 

Name:	Screenshot_2020-12-26-09-29-45[1].jpg 
Views:	5 
Size:	89.3 KB 
ID:	330182



    Am I missing something? this does not add up by my calculations. If sending files it shows no space. The phone is new and only a few things have been installed.
    Hi welcome to AC!
    This is not even close to filling up the 512gb on the phone , you download almost 11gb of Audio.
    Where do you see it's full your storage?
    12-26-2020 11:14 AM
  7. anon(10614692)'s Avatar
    Hi welcome to AC!
    This is not even close to filling up the 512gb on the phone , you download almost 11gb of Audio.
    Where do you see it's full your storage?
    Available storage is only 2.73GB. I'm wondering if this is a knock off.
    mustang7757 likes this.
    12-26-2020 11:18 AM
  8. mustang7757's Avatar
    Available storage is only 2.73GB. I'm wondering if this is a knock off.
    Ahh missed that , thanks .It's possible but need OP need to tell us more
    12-26-2020 11:35 AM
  9. alaninfj's Avatar
    why does 10gigs of music fill a 512gig galaxy note20U?-screenshot_2020-12-26-12-44-53-1-.jpg

    I believe this photo shows very little space being occupied. I sent a large amount of music by cutting and pasting the music all at once... Did this fill the memory? I cleared the cache it was only a few mb. Someone called while the music was sending and I interrupted it from sending all the music I believe. If it did not finish sending. Would this mess up the display of allocating space? I do not see why it doesn't not show available space to be around 451g. The phone is new should I try a factory reset?
    12-26-2020 12:47 PM
  10. B. Diddy's Avatar
    Can you tell us where the phone was obtained? Galactic Zoo and I mentioned before that knockoff/clone phones often claim to have much more storage than they actually have -- it's pretty easy to tweak the system to report false information.
    12-26-2020 12:57 PM
  11. alaninfj's Avatar
    I purchased the phone from amazon and it was shipped from china.
    12-26-2020 01:48 PM
  12. B. Diddy's Avatar
    I purchased the phone from amazon and it was shipped from china.
    Bad sign right there. Was it Sold and Fulfilled by Amazon, or was it completely through a 3rd party seller?

    If you watch videos from the YouTuber SMOOREZ, you can see how easy it is for a phone to fake its specs. He likes to get cheap clones from places like Wish and Joom, then show how much they lie, using a variety of system info apps.

    https://www.youtube.com/channel/UCXL...nObB0riYv5qwSg

    At this point, you may want to complain to Amazon and initiate a return.
    Laura Knotek likes this.
    12-26-2020 02:35 PM
  13. mustang7757's Avatar
    Go to settings>about phone>status info> does it say official?
    Laura Knotek likes this.
    12-26-2020 02:41 PM

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