1. Android Central Question's Avatar
    When I turned on my phone it was on sucure set up so I hard reset it and it said "Please enter previous owners email."
    12-26-2020 07:00 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Where did you get it from? It sounds like it's a previously owned phone. If the previous owner didn't do a proper factory reset (thus removing their Google account), that's an unauthorized factory reset, and therefore triggers Factory Reset Protection. So it needs that previous owner's Google account and password to proceed. Can you contact the previous owner?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    12-26-2020 08:03 PM
  3. mustang7757's Avatar
    Where did you buy this new phone ? Any new phone should always ask you to enter your new email to the device.
    12-26-2020 08:05 PM
  4. belodion's Avatar
    12-27-2020 02:23 PM

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