11-27-2021 08:05 PM
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  1. B. Diddy's Avatar
    Glad the reset helped! If you reinstall an app, then prior data might be restored if the app was backing up to your Google Drive. You can find out if the app was backing up by opening your Google Drive app, tapping Menu>Backups then tap the backup for your phone, then App Data, and see if the app in question is listed there. Keep in mind that not all data from an app might be backed up -- it might just be app settings.

    I'm not sure why some apps wouldn't reinstall automatically. It could have to do with how old the app is -- perhaps it's outdated and no longer available on the Play Store. Or if you installed an app from somewhere else (like the Amazon Appstore), the Google Backup system wouldn't automatically reinstall those.
    10-19-2021 10:15 PM
  2. RandomizedFishNuggets121's Avatar
    apparently some apps are freezing so im thinking of doing the cache wipe if im correct since its like the old problem ive had before but for some reason im unable to power it off as it rather restarts, do i get it to dead batt or try a different option?
    11-27-2021 06:14 PM
  3. B. Diddy's Avatar
    What options to you get on the Power menu?

    Samsung devices can typically be forced to shut down by pressing and holding Power and Vol Down for about 30 seconds.

    You could also just pull the battery (assuming you have the 1st generation Wide).
    11-27-2021 06:25 PM
  4. mustang7757's Avatar
    apparently some apps are freezing so im thinking of doing the cache wipe if im correct since its like the old problem ive had before but for some reason im unable to power it off as it rather restarts, do i get it to dead batt or try a different option?
    Which device you have?
    11-27-2021 08:05 PM
29 12

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