Thanks for your replies. Interesting, I'm a novice Android Central user but on my PC I cannot see how to reply at all but on my mobile phone I do see a reply box. After refreshing and getting out, back in, out, back in, now I do see the reply box.
When I got this Moto G power phone it already had Android 10 installed but there have been a couple of updates since I've owned it so it's possible that they changed their launcher. I did find a launcher in my phone called "Moto launcher" and I tried clearing cache, data, looking for updates, writing to the developer, etc, nothing helped, so I have downloaded Nova and I have switched my default launcher to that one.
Thank you for your help it works perfectly fine. Hard to believe Moto would remove this control from their launcher. I thought it was especially interesting that I called Motorola five times yesterday and explained my problem to all of the agents and none of them understood my problem and none of them had an answer and none of them asked me what my launcher was or suggested that I should uninstall or reinstall the launcher, none of them even said the word launcher.