1. Android Central Question's Avatar
    Kinda defeats the purpose of having a phone if it doesnt ring when someone calls. It just vibrates once and gives a missed call notification. The person on the other end gets a busy tone.

    Why does this happen, it is very annoying? I went through all of the phone app options, connectivity options and sound options and everything looks fine to me. It's Android 8.1.
    04-17-2021 07:07 AM
  2. belodion's Avatar
    Has it ever worked?

    Have you spoken to your carrier about it or tried the SIM in another phone?

    https://forums.androidcentral.com/as...community.html
    04-17-2021 07:30 AM
  3. DaoNayt's Avatar
    Yes it worked before. Its a new phone, everything was fine for about a week. Calls come through when I'm using the phone, they are only rejected when phone screen is locked, so I dont think its a carrier issue.
    04-17-2021 07:52 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Does it also happen in Safe Mode? https://www.getdroidtips.com/boot-do...lus-into-mode/
    04-17-2021 01:10 PM
  5. DaoNayt's Avatar
    I cant get to safe mode. It shows safe mode in the lower left corner, but goes into recovery instead.

    It is Y7, not Y7 Plus
    04-17-2021 06:15 PM
  6. belodion's Avatar
    There is something wrong, it seems to me. It may be worth considering a Factory Reset. Otherwise, perhaps return it, before which you would have to Factory Reset it anyway.
    04-17-2021 07:34 PM
  7. B. Diddy's Avatar
    It shouldn't matter that you have the Y7, not the Y7 Plus -- the steps should still be the same. What do you mean that it shows Safe Mode in the lower left corner, but goes into recovery instead? Do you mean that it first boots into Safe Mode, and then reboots into the Recovery Menu on its own?
    04-17-2021 07:52 PM
  8. DaoNayt's Avatar
    It shows Doogee logo and Safe Mode in lower left, as per step 4 in the guide, but then it goes to recovery.
    04-17-2021 08:21 PM
  9. B. Diddy's Avatar
    Try wiping the cache partition from the Recovery Menu, following these steps (but choose Wipe Cache Partition instead of Wipe Data): https://www.hardreset.info/devices/doogee/doogee-y7/
    04-17-2021 08:32 PM
  10. mustang7757's Avatar
    It shows Doogee logo and Safe Mode in lower left, as per step 4 in the guide, but then it goes to recovery.
    Do you use DND(Do Not Disturb)?
    04-17-2021 08:36 PM
  11. DaoNayt's Avatar
    No, DND is off, forwarding is off etc. I checked all settings, there is no setting that says "Reject calls when screen is locked" 😅
    04-18-2021 06:15 AM
  12. DaoNayt's Avatar
    Wipe Cache didnt work...
    04-18-2021 06:17 AM
  13. mustang7757's Avatar
    No, DND is off, forwarding is off etc. I checked all settings, there is no setting that says "Reject calls when screen is locked"
    Have you tried a factory reset?
    04-18-2021 11:25 AM
  14. DaoNayt's Avatar
    Yes I did, just now. It looks like it's fixed, but maybe its just a fluke. I will update tomorrow.
    I still dont know why this happened so theres no guarantee it wont happen again. I cant keep resetting the phone very week...
    B. Diddy likes this.
    04-18-2021 11:52 AM
  15. mustang7757's Avatar
    Yes I did, just now. It looks like it's fixed, but maybe its just a fluke. I will update tomorrow.
    I still dont know why this happened so theres no guarantee it wont happen again. I cant keep resetting the phone very week...
    Let's see what happens, I agree should have to keep resetting but we see how it goes.
    04-18-2021 11:54 AM
  16. DaoNayt's Avatar
    Spoke too soon. Doesn't work again. I havent changed any options or installed new apps.
    Really, it's my fault for being poor and only able to afford literally unusable products.
    04-18-2021 12:48 PM
  17. mustang7757's Avatar
    Spoke too soon. Doesn't work again. I havent changed any options or installed new apps.
    Really, it's my fault for being poor and only able to afford literally unusable products.
    How old your sim card , maybe talk to your service provider?
    04-18-2021 01:07 PM
  18. DaoNayt's Avatar
    Its a new card, I had to get a new nanoSIM for this phone. I talked to the carrier before, and they say they see no forwarding active, no bans, no network issues, nothing that would affect calls. Everything looks OK on their end. I tried the SIM in my old phone and it works fine.
    04-18-2021 01:16 PM
  19. mustang7757's Avatar
    Its a new card, I had to get a new nanoSIM for this phone. I talked to the carrier before, and they say they see no forwarding active, no bans, no network issues, nothing that would affect calls. Everything looks OK on their end. I tried the SIM in my old phone and it works fine.
    Then something up with the phone , APN looks fine ?
    04-18-2021 01:17 PM
  20. DaoNayt's Avatar
    Yes, they checked APN too.
    04-18-2021 01:24 PM
  21. mustang7757's Avatar
    It's hard to say , probably have to take to repair center to have a look if it's worth it to you
    04-18-2021 01:29 PM
  22. DaoNayt's Avatar
    Its new so I will ask for replacement. Its just so tiresome.
    04-18-2021 01:34 PM
  23. mustang7757's Avatar
    Its new so I will ask for replacement. Its just so tiresome.
    Oh, ok then yeah definitely
    04-18-2021 02:18 PM
  24. belodion's Avatar
    Really, it's my fault for being poor and only able to afford literally unusable products.
    It certainly isn’t your fault. You paid good money, whatever the amount, and have the right to expect a product that works. An inexpensive phone will inevitably lack certain features, but it ought to work properly. My first phone was a Nokia Lumia 520, one of the cheapest you could buy, but it did its job well.
    04-18-2021 02:27 PM
  25. DaoNayt's Avatar
    Yes, you are right. I was being a bit sarcastic.
    I still feel like theres some setting somewhere that's causing this behavior. It's not a bug, it's a feature!
    belodion likes this.
    04-18-2021 02:49 PM
38 12

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