1. Android Central Question's Avatar
    None of the normal methods work.

    I go into gallery, then pictures and delete the images but they don't delete. There's no message, the phone acts like it deleted them but they're all still there.

    I go into Albums in Gallery and try deleting the "Whatsapp Images" and "Viber Images" folders and the same thing happens. I removed both apps from my phone years ago and only recently discovered the images are still there.

    Furthermore, I go to Microsoft OneDrive online (where my images are backed up) and delete the images from there, and they APPEAR to delete, but if I refresh they're still there.

    I try to browse me phone on a Windows system but can't find the "Whatsapp Images" and "Viber Images" folders or the photos they contain.

    I have been searching for a week and have not been able to find a solution, I'm about ready to do a factory reset but that's a huge PITA.

    Has anyone heard of anything like this before? Any advice?
    05-09-2021 11:09 AM
  2. mustang7757's Avatar
    Are they also saved on a sd card ?

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

    https://forums.androidcentral.com/sh...d.php?t=409154
    05-09-2021 11:17 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Using a file manager app, look in the /Pictures directory -- are there subdirectories for WhatsApp and Viber?
    05-09-2021 11:40 AM
  4. the real webgrunt's Avatar
    mustang7757 I already have one, I just forgot to log in before creating the post. I do have an SD card I was using but when I started having trouble deleting, I removed it. It's not in the phone now.
    05-09-2021 11:54 AM
  5. the real webgrunt's Avatar
    @B. Diddy No. There are four subfolders: Facebook, Google maps, Messenger and OGQ.
    05-09-2021 12:00 PM
  6. mustang7757's Avatar
    mustang7757 I already have one, I just forgot to log in before creating the post. I do have an SD card I was using but when I started having trouble deleting, I removed it. It's not in the phone now.
    Ahh no problem

    What if you go to My files can u locate them and delete ?
    05-09-2021 12:08 PM
  7. the real webgrunt's Avatar
    @mustang7757 I can't locate them in My Files.
    05-09-2021 12:19 PM
  8. mustang7757's Avatar
    @mustang7757 I can't locate them in My Files.
    Nothing in DCIM folder , Download, app folder ?
    05-09-2021 12:20 PM
  9. the real webgrunt's Avatar
    @mustang7757 there are things in those folders, just not the ones I'm looking for. I tried sending some of the unwanted photos to my gmail account. It says they can't be attached. But I can open and view them on the phone. It's like they are there but they aren't there...
    05-09-2021 12:36 PM
  10. the real webgrunt's Avatar
    ANSWERED! I tried everything including things like resetting Gallery back to the original version that came on the phone. Finally I decided to turn on syncing to Samsung Cloud. After that, I was able to delete the images from my phone.
    B. Diddy likes this.
    05-09-2021 01:07 PM
  11. mustang7757's Avatar
    ANSWERED! I tried everything including things like resetting Gallery back to the original version that came on the phone. Finally I decided to turn on syncing to Samsung Cloud. After that, I was able to delete the images from my phone.
    Ok good
    Sometimes little hard to tell what's going on especially a issue like that that would require someone to see the phone in person, but glad you got it going .
    the real webgrunt likes this.
    05-09-2021 01:47 PM
  12. the real webgrunt's Avatar
    @mustang7757 I appreciate your help! It was one of those cases where the problem is so weird that even the answer didn't make any sense, I just had to keep fooling with things until I either FUBAR'd it completely or accidentally fixed it. Sometimes you get lucky, today was my day!
    mustang7757 likes this.
    05-09-2021 02:05 PM
  13. mustang7757's Avatar
    @mustang7757 I appreciate your help! It was one of those cases where the problem is so weird that even the answer didn't make any sense, I just had to keep fooling with things until I either FUBAR'd it completely or accidentally fixed it. Sometimes you get lucky, today was my day!
    I hear you and sometimes takes messing around until gets fixed , Your Welcome!
    05-09-2021 02:08 PM

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