Welcome to Android Central! Do you mean that you want to carrier unlock a phone you got from Q Link so that you can use it on another carrier? Or that there's a SIM lock on the Q Link SIM card you put in your phone? Or that you forgot your unlock PIN/password/pattern for your Q Link phone?
Please register on this forum, which will allow you to engage in discussion more easily, as well as post images.
https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html