1. Android Central Question's Avatar

    Whenever I'm in a call the screen obviously goes black when I put the phone to my ear but every single time I want to hang up the phone isn't on the call anymore.
    What happens is hotspot has been turned on or/and the clock app is opened.
    As it was always those two my first instinct was to check their settings but couldn't find anything.
    However another possibility is that my ear is touching the screen and doing this. Granted it's a bit weird that it's always those two but the clock app is about the same position on my home screen than the hotspot button when the top bar is rolled down so it still seemed more likely.
    So I checked every Android settings, from Display to Lock Screen to Accessibility but still couldn't find anything.

    Any idea how to fix this ?
    07-10-2021 07:29 AM
  2. belodion's Avatar
    Try removing those app icons from their present positions diagnostically. Tell us what happens.

    07-10-2021 07:57 AM
  3. mustang7757's Avatar
    When you remove the phone from your ear its still black the screen? Do you use a case or screen protector that be blocking the proximity sensor?
    Laura Knotek likes this.
    07-10-2021 10:36 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! When you're on a call, do you habitually move the phone away from your ear intermittently? That might cause the screen to briefly wake, and give it enough time for an accidental screen touch.
    Laura Knotek likes this.
    07-10-2021 11:33 AM
  5. Kizzy Catwoman's Avatar
    I was thinking the proximity sensor is faulty as well.
    07-10-2021 11:34 AM
  6. methodman89's Avatar
    I was thinking the proximity sensor is faulty as well.
    I thought the same. If the op hasn't cleared the cache partition and rebooted it would be worth while.
    Laura Knotek likes this.
    07-10-2021 04:48 PM
  7. Scott337's Avatar
    Common problem with Moto phones reported many times on the Moto support forum.
    cnixon52 and Laura Knotek like this.
    07-10-2021 06:48 PM
  8. cnixon52's Avatar
    Sensor test app may help
    08-14-2021 04:19 PM

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