1. EmmaWil75's Avatar
    Hi
    I have a Nokia 3.4 and it recently updated to Android 11. Since then, when I'm playing games, the ads are either muted (which they should be) or at maximum volume and can't be turned down!
    Any idea what's going on? I've checked the settings and it's set to muted.

    Thanks!
    09-15-2021 04:18 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this with any game, or only certain ones? What settings are you using to mute?
    EmmaWil75 likes this.
    09-15-2021 09:14 PM
  3. EmmaWil75's Avatar
    Welcome to Android Central! Is this with any game, or only certain ones? What settings are you using to mute?
    Hi!
    I've used the Settings to mute Media.
    It's not all ads but it is on all games. When the ad starts, it's at the highest possible volume and the volume button doesn't turn it down.
    09-16-2021 05:45 PM
  4. B. Diddy's Avatar
    That's certainly odd behavior. Does the volume go down if you use the Volume Down button when this happens?
    09-17-2021 01:30 AM
  5. EmmaWil75's Avatar
    That's certainly odd behavior. Does the volume go down if you use the Volume Down button when this happens?
    Nope! The ad is still shouting at me!!!
    09-17-2021 04:21 AM
  6. B. Diddy's Avatar
    What if you turn down the other volume sliders (like Alarm and Ringtone/Notifications)?
    09-17-2021 11:59 AM
  7. EmmaWil75's Avatar
    What if you turn down the other volume sliders (like Alarm and Ringtone/Notifications)?
    Makes no difference ☹️
    09-17-2021 12:18 PM
  8. B. Diddy's Avatar
    I'm not sure what else to try besides backing everything up and doing a factory reset. Safe Mode won't help with troubleshooting since you can't play the games in Safe Mode, and I can't suggest wiping the cache partition since Nokia phones use dual A/B partitions (meaning no cache partition to wipe). Maybe someone else can chime in ...
    EmmaWil75 likes this.
    09-17-2021 12:31 PM

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