No option to block calls

[Chapman2018]

Hi all,

my daughter is using an old Huawei P20 lite - today she received a call from an unknown person that did however sent their number.

I tried to block the number but cannot find the option to do this anywhere...it's running on EMUI 9.1.0 and I looked everywhere. Tried the three dots in the upper right corner, tried the info sign to the right from the number, tried holding the number in the call log - nothing. Even tried adding the number to her contacts and then blocking it but nothing as well. Unistalled Family Link because I thought it might have something to do with it but again nothing.

Really appreciate your help.

 

[B. Diddy]

Welcome to Android Central! Does this happen in Safe Mode as well? https://www.hardreset.info/devices/huawei/huawei-p20-lite-2019/safe-mode/

 

[L0n3N1nja]

I don't know much about Huawei phones but not all phones have the ability to block numbers, especially older phones.

Depending on your carrier you can block the number at the carrier level, I know Verizon allows it from the MyVerizon service online or their app.

 

[Chapman2018]

Welcome to Android Central! Does this happen in Safe Mode as well? https://www.hardreset.info/devices/huawei/huawei-p20-lite-2019/safe-mode/

Unfortunately, it does

 

[mustang7757]

Unfortunately, it does

If you have a account set-up with your carrier online maybe check that out to block numbers

 

[Mooncatt]

If this is a case where you only want known contacts to be able to call her, you could set the phone to Do Not Disturb mode, then white list contacts to allow through.