1. Android Central Question's Avatar
    Tablet screen never turns off, no matter what timeout is set. Has to be turned off every time manually. Worked fine before, and no hardware or software change was made (Old tablet running Kitkat). Tried resetting to factory, same problem. Any ideas?
    11-01-2021 04:47 PM
  2. belodion's Avatar
    If it persists in Safe Mode, it may be a hardware fault. Try flood-cleaning the Power button with alcohol. If it does no good, it will do no harm.
    Back up your personal data in case of impending device failure.

    11-01-2021 05:26 PM
  3. mustang7757's Avatar
    11-01-2021 07:22 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Is this only when the tablet is plugged in and charging?

    You probably already know this, but a device running KitKat will lose more and more support for apps and Google services, so it's probably time to get a more current tablet anyway.
    11-01-2021 10:39 PM
  5. benib90's Avatar
    Problem persists despite all attempts, and happens whether it's charging or not.
    Only explanation remaining is hardware fault, though no sign of it.
    Thanks all.
    belodion likes this.
    11-02-2021 02:02 AM
  6. B. Diddy's Avatar
    Which tablet is this?
    11-02-2021 10:23 PM
  7. benib90's Avatar
    Which tablet is this?
    It's a CTAB-970L from Condor Electronics, which is not one of those major manufacturers, so I don't think that will add much.
    11-03-2021 07:58 AM
  8. B. Diddy's Avatar
    Ok, was just wondering if it might be a Samsung tablet with the Smart Stay feature, which keeps the screen on as long as it can tell you're looking at it.

    Have you noticed any phantom touches? If so, then is there a screen protector on? Screen protectors can sometimes cause phantom touches, which might make the device keep the screen on.

    Also, if you have a case on, see if it still happens with the case off.
    11-03-2021 09:02 AM

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