1. Android Central Question's Avatar
    I have Asus zm500 running Android 7 and I tried recently avast but now I can not remove it. I deactivated the admin permission but still when I uninstall it redirect me again to manage admin screen !!

    I tried to email support but they are very slow in replay and never give me a solution, all they knew is to deactive the admin.
    12-04-2021 10:04 AM
  2. mustang7757's Avatar
    @mustang7757
    I did that I uninstalled ESET and Malwarebytes but avast does not want to uninstall !!
    @B. Diddy Yes and there is no update either
    Strange, then probably going have to factory reset
  3. mustang7757's Avatar
    Does it show up in administrator page after you deactivate it? Maybe go to settings>account>remove then uninstall the app

    I'll leave a Link to register so you can communicate here, As a guest account you can only post questions but can't reply
    https://forums.androidcentral.com/sh...d.php?t=409154
    Laura Knotek likes this.
    12-04-2021 10:41 AM
  4. Marcna1's Avatar
    Thanks @mustang7757
    it does not allow me to remove avast account. here is a picture
    https://postimg.cc/5YQ3TFCb
    mustang7757 likes this.
    12-04-2021 11:55 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! When you say it redirects you to the "manage admin" screen, you mean the Device Administration Settings screen you shared?

    What if you uncheck the other security apps there (ESET and Malwarebytes), and then try uninstalling Avast again?
    12-04-2021 12:43 PM
  6. Marcna1's Avatar
    No when I try to uninstall it display message that this app is managed by administrator and has two options: "ok" and "manage admin app"

    manage admin apps open the picture above. I unselected this app as admin
    12-04-2021 12:55 PM
  7. B. Diddy's Avatar
    Is this your own tablet that you set up, or does someone else supervise it?
    12-04-2021 01:14 PM
  8. mustang7757's Avatar
    Is this your own tablet that you set up, or does someone else supervise it?
    Yeah like to know also
    12-04-2021 02:00 PM
  9. mustang7757's Avatar
    Thanks @mustang7757
    it does not allow me to remove avast account. here is a picture
    https://postimg.cc/5YQ3TFCb
    Welcome to AC!
    12-04-2021 02:00 PM
  10. Marcna1's Avatar
    My own tablet
    12-04-2021 05:15 PM
  11. mustang7757's Avatar
    My own tablet
    Your screenshot link not working any longer, wanted to look it over again
    12-04-2021 05:19 PM
  12. B. Diddy's Avatar
    Did you also unselect ESET and Malwarebytes as Device Admins, as I had previously suggested?
    12-04-2021 05:26 PM
  13. Marcna1's Avatar
    12-04-2021 05:32 PM
  14. mustang7757's Avatar
    Deactivate all that is there then reboot your device and try uninstall avast
    12-04-2021 05:37 PM
  15. B. Diddy's Avatar
    You installed Avast from the Play Store, right?
    12-04-2021 05:42 PM
  16. Marcna1's Avatar
    @mustang7757
    I did that I uninstalled ESET and Malwarebytes but avast does not want to uninstall !!
    @B. Diddy Yes and there is no update either
    12-04-2021 05:45 PM
  17. mustang7757's Avatar
    @mustang7757
    I did that I uninstalled ESET and Malwarebytes but avast does not want to uninstall !!
    @B. Diddy Yes and there is no update either
    Strange, then probably going have to factory reset
    12-04-2021 06:04 PM
  18. Laura Knotek's Avatar
    Strange, then probably going have to factory reset
    And don't restore everything from backup, so Avast doesn't get installed again.
    mustang7757 and J Dubbs like this.
    12-04-2021 06:49 PM
  19. mustang7757's Avatar
    And don't restore everything from backup, so Avast doesn't get installed again.
    Exactly
    Laura Knotek likes this.
    12-04-2021 06:53 PM
  20. Marcna1's Avatar
    Thanks, i there is another way tg=han reset let me know please
    12-05-2021 07:37 AM
  21. mustang7757's Avatar
    Thanks, i there is another way tg=han reset let me know please
    At this point doesn't look like there another way .
    12-05-2021 09:30 AM

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