1. MelissaS40's Avatar
    My screen on my S21 isn't visible. Phone company sent me a new phone, and I already put the sim from the old phone in the new phone and transferred everything. Only problem is, I can't reset the old phone to factory before I send it back to phone company. Is it possible to do so with no sim and no visible screen? I just worry about all the saved pswds, docs, etc. Are things like that able to be accessed by the ppl at tmobile under these circumstances?
    01-23-2022 09:36 PM
  2. mustang7757's Avatar
    Welcome to AC
    We're you signed into your Samsung account on the other devices?
    01-23-2022 09:38 PM
  3. MelissaS40's Avatar
    I honestly can't remember if that was one I automatically stayed signed into. I rarely used the specific Samsung apps or acct.
    01-23-2022 09:45 PM
  4. MelissaS40's Avatar
    I do have a pin to get into the phone though if that matters. Idk if they can bypass that or not.
    01-23-2022 09:46 PM
  5. mustang7757's Avatar
    I do have a pin to get into the phone though if that matters. Idk if they can bypass that or not.
    They probably can't

    You can check here to log into the device if u signed in to factory reset

    https://findmymobile.samsung.com/


    Or go to Find my mobile on the browser and find your old device choose factory reset
    01-23-2022 09:50 PM
  6. mustang7757's Avatar
    01-23-2022 09:51 PM
  7. mustang7757's Avatar
    Pretty much if your password on the device and Google account it will protect your data unless someone knows the password
    01-23-2022 10:09 PM
  8. MelissaS40's Avatar
    Ok. Thank you.
    mustang7757 likes this.
    01-23-2022 10:16 PM
  9. mustang7757's Avatar
    01-23-2022 10:18 PM

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