[MelissaS40]

My screen on my S21 isn't visible. Phone company sent me a new phone, and I already put the sim from the old phone in the new phone and transferred everything. Only problem is, I can't reset the old phone to factory before I send it back to phone company. Is it possible to do so with no sim and no visible screen? I just worry about all the saved pswds, docs, etc. Are things like that able to be accessed by the ppl at tmobile under these circumstances?

[mustang7757]

Welcome to AC
We're you signed into your Samsung account on the other devices?

[MelissaS40]

I honestly can't remember if that was one I automatically stayed signed into. I rarely used the specific Samsung apps or acct.

[MelissaS40]

I do have a pin to get into the phone though if that matters. Idk if they can bypass that or not.

[mustang7757]

I do have a pin to get into the phone though if that matters. Idk if they can bypass that or not.

They probably can't

You can check here to log into the device if u signed in to factory reset

https://findmymobile.samsung.com/


Or go to Find my mobile on the browser and find your old device choose factory reset

[mustang7757]

This the one by Google

https://www.google.com/android/find?u=0

[mustang7757]

Pretty much if your password on the device and Google account it will protect your data unless someone knows the password

[MelissaS40]

Ok. Thank you.

[mustang7757]

Welcome!