1. FHPavil44's Avatar
    I have a Samsung A10 and after performing a factory reset it is still asking for a ping to continue setup. I can't get past to get to settings.
    06-20-2022 05:29 AM
  2. belodion's Avatar
    First, why did you factory reset?
    06-20-2022 06:58 AM
  3. FHPavil44's Avatar
    Yes, I went into the boot menu, not android, and Factory reset. I even wiped cache and performed another factory reset.
    06-20-2022 07:41 AM
  4. fuzzylumpkin's Avatar
    Yes, I went into the boot menu, not android, and Factory reset. I even wiped cache and performed another factory reset.
    The question was WHY did you factory reset..

    But this is probably factory reset protection... you have to enter the old PIN or remove the phone from the original Google account in order to prove you didn't just steal someone's phone and factory resett it.
    belodion, B. Diddy and J Dubbs like this.
    06-20-2022 07:50 AM
  5. FHPavil44's Avatar
    It's a work phone that was returned and previous owner has set a pin and the google account is unknown but after factory reset it still wants the pin to complete setup.
    06-20-2022 08:23 AM
  6. fuzzylumpkin's Avatar
    That's that then. You can't use it.

    Only thing to do is return it to your employer and let them know. If it's a managed device, the IT department should be able to remove it as administrators. If it's not a managed device, I hope someone needs a paperweight lol.
    06-20-2022 08:30 AM
  7. B. Diddy's Avatar
    Welcome to Android Central! fuzzylumpkin is correct. We can't allow further discussions on bypassing a security feature. Good luck!
    Laura Knotek and J Dubbs like this.
    06-20-2022 07:27 PM
  8. mustang7757's Avatar
    It's still tied to other person account no way to get around that.
    Laura Knotek and J Dubbs like this.
    06-20-2022 09:18 PM

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