Ok, it's been a while since ibe tried to do anything with it. 1 day I was headed home and my car broke down, when I tried to use my phone there was something wrong. It wouldn't do anything. Had a blank screen. I tried to reset it and I think I accidentally wiped out the operating system. This happened around an update time. Frustrated I bought a new phone but I still have the A11 and I loved it. Hopefully someone can help me restore the operating system so I can use it again, cause right now it's just a paper weight