1. AC Question's Avatar
    Hi all,

    Recently I receive on my android (kitkat) the following popup message with an ok button:

    Then, I receive this one:


    Is this a virus or have I been hacked?

    Thanks a lot for your comments and support, thus this is very very annoying.


    Edgar E. Mendoza
    06-14-2014 02:02 PM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you downloaded any new apps lately?

    From a Carbon M8 and AC Forums app
    06-14-2014 04:13 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Do these popups only occur when you're using a browser? If so, they're probably popups associated with a certain website. Just don't click on any links in the box.
    06-15-2014 02:08 AM
  4. Edgar E Mendoza's Avatar
    Hi, thanks for answering!

    Just basic apps from the play store; this issue does not happen when opening the web browser.


    Edgar E. Mendoza
    06-15-2014 09:09 AM
  5. Alberto Iglesias's Avatar
    I have the same problem like you, can you share the complete list of apps to check out what's the problem? And if you have a custom rom , I have recently flash stock 4.4.3
    06-15-2014 09:52 PM
  6. Alberto Iglesias's Avatar
    Where are you from? Maybe is an operator message
    06-15-2014 09:53 PM
  7. Edgar E Mendoza's Avatar
    Hi all:

    Mexico, carrier Telcel.

    These are my apps:

    Adobe reader
    Asphalt 7
    avast! Mobile security
    B1 Free Archiver
    Clean Master
    Cloud Print
    Currency converter
    Du baterry saver
    Du flash
    ES file explorer
    Go weather
    Tunein radio
    WPS Office (kingsoft office)

    06-17-2014 11:55 PM
  8. Alberto Iglesias's Avatar
    I'm using telcel too maybe it is an operator message but the question is why ? I'm on nexus 5 I hope with 4.4.4 solve the problem :-) let me see if you have the same problem with the os update
    06-20-2014 09:55 PM
  9. Edgar E Mendoza's Avatar
    Wow! I have the same phone; the first time I received this message, was after updating the phone to the 4.4.3 Kit Kat version; I thought it was a final message of the update; nevertheless, it keeps appearing since then.

    Now I think there is something behind this update.......

    Thanks for your response Alberto.

    06-20-2014 10:55 PM
  10. Luis Marin1's Avatar
    Same annoying issue here. Nexus 5, carrier Telcel. Started showing on right after 4.4.3 update. I restored factory settings then updated to 4.4.4. The pop up keeps showing.

    Basic apps installed too.


    Luis Marin
    06-24-2014 06:56 PM
  11. Marcela Romero's Avatar
    I have the same issue, from México telcel carrier on nexus 5, I guess is sabe to say must be a carrier message? At first it was only one :-) but im receiving like 6 smileys now gets really annoying
    07-12-2014 08:25 PM
  12. Nexustechboy2's Avatar
    I have the same phone and same carrier and I am also receiving that annoying smiley pop-up. I hope someone will find a solution for the problem soon. Update*: I actually replaced my phone to another nexus 5 (16gb black) yet the problem continued to appear after the 4.4.3 update onward to the 4.4.4 update. I hope the problem will disappear in Android L
    07-28-2014 01:34 PM
  13. Josue Gutierrez's Avatar
    hello everyone I just switched from my iusacell sim to the Telcel sim on my nexus 5 and I'm getting annoying faces too, so it seems that is a telcel thing
    08-14-2014 10:29 PM
  14. Andreas Stenberg's Avatar
    So did anyone try and contact Telcel about this issue? I am guessing they must have some sort of customer care service?
    10-13-2014 04:32 AM
  15. Carlos Andondaegui's Avatar
    I have the same phone the same carrier, I just upgrade to lollipop and still getting the same happy face.
    11-14-2014 09:11 AM
  16. Ferati's Avatar
    Has anyone be able to find a source for this problem?

    I have the same phone Nexus 5, with Telcel and running Lollipop, and started getting the messages...

    My wife has also a Nexus 5 with Lollipop and Telcel and she is not having the problem. It has to be some virus...
    12-04-2014 09:52 PM
  17. eboga's Avatar
    Hey, i have the same problem, i have a Samsung A5 with telcel and it started since my last software update which changed the system completely and i noticed that before i get the smiley face pop up i see an "Enviando..." (sending...) at the bottom, and right after that the pop up shows. So I don't what is it automatically sending.
    01-08-2017 09:00 PM
  18. Gloria Velasquez's Avatar
    I have not found a solution yet, but this is something that occurred with the latest update. I'm in the USA, have sprint and using a Galaxy Note 4.
    01-21-2017 10:56 AM

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