1. AC Question's Avatar
    My Samsung galazy S4 has suffered the hairline crack to the imoled, causing it to go black. I have read several people having the same issue. But now I would like to back up my phone with Kies 3, but my phone has a 4 digit passcode to unlock the phone but I cannot use the phone becuase the screen is black and non responsive.
    06-15-2014 06:46 AM
  2. rpfalz14's Avatar
    I am also having the same problem, but with a Samsung Galaxy S3. The screen is damaged and does not respond to touch, but the phone itself works (turns on, connects to PC via USB). I am trying to unlock the phone so that I can explore the phone's files on PC. I have read that a possible route to solving this issue might be to disable the lock screen using ADB, so that you can explore the files on the phone; however, I am getting a "device offline" error when I search for adb shell in the command prompt.
    06-20-2014 08:45 PM

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