1. AC Question's Avatar
    Hello everyone.

    This is a problem that has persisted for months. Netflix used to work fine on my phone then all of the sudden I got the black screen problem. Audio works fine, even the subs, yet the video is gone. I've rebotted, uninstalled and installed again and nothing.

    Can anyone suggest anything ?

    Model: GT-S5303B
    Version: 4.0.4

    06-18-2014 09:40 PM
  2. Golfdriver97's Avatar
    Have you tried clearing cache on Netflix app? Go to Settings>Apps>scroll down to all apps and click on Netflix. Click clear cache. See if that works.
    06-18-2014 10:18 PM
  3. Anji Keegan's Avatar
    Help... is there anyone else with this issue, ive done suggested above plus updating flash players turned off live wallpapers, reinstalled &rebooted but still no video ??? Anyone
    01-02-2015 12:33 AM
  4. Irish Jm's Avatar
    I had the same prob. Simply turn off Colour Corrections.Colour Corrections ie (options to change the display mode based on different types of color blindness: Deuteranomaly (red-green), Protanaomaly (red-green) and Tritanomaly (blue-yellow) not compatible with Netflix.
    Settings/Accessibility/Colour Corrections and turn off toggle..
    03-01-2015 07:08 AM
  5. Aukieh's Avatar
    So grateful for the color correction fix. Thank you!
    12-23-2015 10:51 PM
  6. nickademus420's Avatar
    Make sure you also check: Settings: Display: Live Display, and turn it off. That fixed my issue.
    02-28-2016 11:09 AM
  7. jasparagus's Avatar
    Thanks for the fix(es), Irish JM and nickademus420! This was causing an issue on my wife's Cyanogenmod install. Turning off the built-in time-dependent color correction (day/night colors) fixed it immediately.
    11-22-2016 11:21 PM
  8. Hawkke's Avatar
    I had to go back to Netflix version netflix-4-9-5-build-10060.apk. My guess is that my old android 442 tablet can't decode the new Netflix video. If that's true then this old build may not work for long. Other articles talk about Netflix using new video formats, especially relating to their new download feature.
    03-15-2017 01:16 AM
  9. Alessandro Limonta's Avatar
    I don't think that's the problem, I'm having the same issue on my S8, every time I start a video the screen goes completely black and I can only hear the audio. I can barely exit to the homescreen.
    I already have the color correction off and when I tried rebooting and clearing netflix cache, starting a new video completely blocked my phone and I had to hard reboot it O.o
    Also, whenever I start the app and I go back to the homescreen everything inexplicably has to reload (all the icons, widgets and folders).
    I'm afraid that Netflix android app has a major bug...
    10-29-2017 09:22 AM
  10. chriskenny's Avatar
    change the screen resolution on your galaxy S8 + from WQHD+ to FHD+ and I think this will fix your problem straight away SETTINGS - DISPLAY - SCREEN RESOLUTION change it and APPLY
    11-16-2017 09:43 AM
  11. Fayyaz Akram's Avatar
    Turn off aspect ratio on display setting
    12-24-2017 02:38 PM
  12. Adam Hubbard's Avatar
    If you have night mode try turning it off I kept mine on constantly on my a30 fierce and it worked
    12-27-2017 10:54 AM
  13. alexandre-dock's Avatar
    Hi, Netflix newer versions are with hdcp protection, download version from may/16
    01-16-2018 01:31 PM
  14. cath2's Avatar
    I have had this problem since November 2017
    seems netflix has a bug in their software and it is still not fixed
    I phoned and this is what they told me.
    Anyone else heard this??
    01-18-2018 03:59 PM

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