1. AC Question's Avatar
    Hello everyone.

    This is a problem that has persisted for months. Netflix used to work fine on my phone then all of the sudden I got the black screen problem. Audio works fine, even the subs, yet the video is gone. I've rebotted, uninstalled and installed again and nothing.

    Can anyone suggest anything ?

    Model: GT-S5303B
    Version: 4.0.4

    06-18-2014 08:40 PM
  2. Golfdriver97's Avatar
    Have you tried clearing cache on Netflix app? Go to Settings>Apps>scroll down to all apps and click on Netflix. Click clear cache. See if that works.
    06-18-2014 09:18 PM
  3. Anji Keegan's Avatar
    Help... is there anyone else with this issue, ive done suggested above plus updating flash players turned off live wallpapers, reinstalled &rebooted but still no video ??? Anyone
    01-01-2015 11:33 PM
  4. Irish Jm's Avatar
    I had the same prob. Simply turn off Colour Corrections.Colour Corrections ie (options to change the display mode based on different types of color blindness: Deuteranomaly (red-green), Protanaomaly (red-green) and Tritanomaly (blue-yellow) not compatible with Netflix.
    Settings/Accessibility/Colour Corrections and turn off toggle..
    03-01-2015 06:08 AM
  5. Aukieh's Avatar
    So grateful for the color correction fix. Thank you!
    12-23-2015 09:51 PM
  6. nickademus420's Avatar
    Make sure you also check: Settings: Display: Live Display, and turn it off. That fixed my issue.
    02-28-2016 10:09 AM
  7. jasparagus's Avatar
    Thanks for the fix(es), Irish JM and nickademus420! This was causing an issue on my wife's Cyanogenmod install. Turning off the built-in time-dependent color correction (day/night colors) fixed it immediately.
    11-22-2016 10:21 PM
  8. Hawkke's Avatar
    I had to go back to Netflix version netflix-4-9-5-build-10060.apk. My guess is that my old android 442 tablet can't decode the new Netflix video. If that's true then this old build may not work for long. Other articles talk about Netflix using new video formats, especially relating to their new download feature.
    03-15-2017 12:16 AM

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