1. AC Question's Avatar
    Please I need help, I was using whatapp when my nexus 5 froze. Then I hold the power button and the phone restarted normaly, but when it was showing the google logo it froze again turn off and now It does't respond to anything. I alreadu tried with hoding the power button or holding Volume up+Volume down+power and it didn't respond. Please help me!!
    06-18-2014 11:08 PM
  2. juan eduardo laso nazzal's Avatar
    I forgot to say that the phone was almost fully charged and wen I connect the phone to my notebook, windows doesn't recognizes the device.
    06-18-2014 11:13 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! So you followed these steps exactly? http://forums.androidcentral.com/nex...-recovery.html
    06-20-2014 02:00 AM
  4. juan eduardo laso nazzal's Avatar
    Yes, the problem is that when I hold the three buttons nothing happens, the phone remains dead. Google support told me that they are going to give me a new phone, so I think that I have a solution.

    Thanks for your answer!
    B. Diddy likes this.
    06-20-2014 11:09 PM

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